Angat Sandhu and Katherine Gobbi share their unique insights into claims management, it's place in the insurance value chain, future opportunities and key trends in the area.Katheirne Gobbi is Chief Executive Officer at EMLife, leading a team of life insurance claims specialists dedicated to making life easier for insurance partners and their customers with over 15 years experience in personal injury claims management and working with regulatory bodies. She met with Angat Sandhu on September 19 to discuss current issues in claims management, scrutiny of general insurance and what improvements are needed.Angat asks a range of question including; Can you share some thoughts on what are the most important trends you are seeing in claims management?What is most important from a customer’s perspective?There has been a fair bit of scrutiny on claims practices recently, what are some takeaways for the insurance industry?If there is one thing that will be different about claims management over the next 2-3 years, what do you think it will be?Do you see opportunities for Actuaries to play a greater role in improving claims management processes e.g. through better use of data analyticsKath acknowledges that more is needed to be done to continue a best approach method with increasing recovery time that factor in other psychological and diagnosis aspects.Subscribe to Actuaries Institute Podcast, wherever you get your podcasts.Follow the Actuaries Institute on social media;↳ Facebook↳ Twitter↳ LinkedIn↳ Instagram↳ Spreaker↳ YouTube

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