In this episode of the Age of Indiependence podcast, host Katlyn Eggar interviews Haig Ardzivian, VP of Operational Innovation at Quantum. Haig shares how your agency can grow with intentionality. When it comes to change, too much of a good thing can be a bad thing. Get the cliff notes on Lean Six Sigma and hear how to find a "NorthStar" that keeps your team on a strategic path while you grow. Episode Highlights: Haig shares his background story and how he crossed paths with Quantum and eventually became the operational innovation VP. (2:48) Haig explains that the whole concept of Lean Six Sigma is how you look at a process, the various steps of the process, and analyzing potential failure points. (6:11) Haig shares that in an agency, people management is an advantage, especially if the agency has effective leadership. (11:37) Haig shares his advice to agency owners which is not to expect their people to know how to bundle. (16:08) Haig explains that it is very important to talk to your people and get their take on things and review them. (17:37) Haig talks about the importance of being able to be disciplined enough to not change all the time. (21:29) Haig explains that it's important as a leader to see the difference between when something is a preference and when it's better. (26:18) Haig shares that if you are looking to scale your company's progress, always think about the funnel strategy. (31:01) Haig talks about what happens when you lose credibility with your brand, and scale too fast. (32:07) Haig explains that it is very important to understand what your primary goal is and make sure you are always focused on it. (36:58) Haig shares that you have to check your effectiveness and that when you do, you will be able to see where you can create the most impact for your company. (43:06) Key Quotes: "I think the owner, from a cultural perspective, has a much bigger impact on a smaller agency, because they're always around. And they can lead through people seeing how they handle certain situations. And I think that's very impactful in an agency." - Haig Ardzivian "Another thing about change management, you know, going off of your thoughts on, like, entrepreneurial spirit, let's move fast, and let's get things done, is that you have to be disciplined enough to not change all the time." - Haig Ardzivian "Whatever you're great at, and whatever your passion is, maximize that as much as you can. Because that's fun for you, you're good at that. But when you're looking to scale, you have to think about your funnel, more than anything else." - Haig Ardzivian Resources Mentioned: Haig Ardzivian Linkedin Quantum Assurance International Reach out to Katlyn Eggar Quantum Assurance International

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