In this episode, James talks with Zack Baldwin, Owner of TexPro Insurance. To learn more about TexPro Insurance, visit https://www.texproinsurance.com/. Visit our website to join our email list, get the scoop on our LIVE coaching calls and never miss an episode: https://www.agencyfreedom.com Connect with Agency Freedom Podcast on Facebook at the Agency Freedom Podcast group: https://www.facebook.com/groups/agencyfreedom Email us at [email protected] with ideas, questions, complaints or your favorite grilling recipe. Episode Highlights: Zack shares how his ego played a role in his decision to start his own agency and how he was quickly humbled by the challenges of the industry. (10:30) James discusses Frank Shamrock’s concept of plus, minus, and equal process and how they are important in professional and personal contexts. (18:15) Zack discusses the disruption in the insurance industry and the need for professionals to adapt to the changes. (22:29) James explains the potential risks of taking business calls on a personal cell phone and the importance of capturing all communication in your agency management system. (42:31) Zack mentions that delegation and specialization are essential for success in the insurance industry. (45:36) Key Quotes: “The best thing I've probably done in the last year or two is connect with others around me to say, you know what? We're all in this together, we've all made that same mistake and let's help each other prevent going through that. And that's ultimately kind of what our business is, let's sell you a policy so that we can prevent that, right?” - Zack Baldwin

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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