In this episode, James talks with Adam Boca, Executive Director at NCM Insurance Agency. To learn more about NCM Insurance Agency, visit https://www.ncminsurance.com/. Visit our website to join our email list, get the scoop on our LIVE coaching calls and never miss an episode: https://www.agencyfreedom.com Connect with Agency Freedom Podcast on Facebook at the Agency Freedom Podcast group: https://www.facebook.com/groups/agencyfreedom Email us at [email protected] with ideas, questions, complaints or your favorite grilling recipe. Episode Highlights: Adam discusses his business model, which is very organic and does not involve cold calling or buying leads. (6:27) Adam believes that having mentors in the insurance industry and setting attainable goals is important. (10:59) Adam shares his experience learning compliance and licensing, and how they improve the customer journey by listening to feedback from clients. (18:04) Adam discusses how they build a positive culture in their small office, including rotating lunches and getting together for meals at his house. (24:33) Adam discusses his motivation for working in insurance and what keeps him coming back to it. (28:02) James discusses the American Modern program and how it is a competitive alternative to Haggerty in most places. (33:42) Key Quotes: “Align yourself with some of the best carriers and other agents that can help guide you along the way. I think having mentors in the space is extremely important.” - Adam Boca “We're just very fortunate that it's extremely organic, we don't do the lead generating thing, we don't buy leads, we don't cold call. So we're a very different business model.” - Adam Boca “I'm not motivating myself by money. I mean, I think a lot of people get kind of lost in that. And for me, it's making sure that my customers have the very best in coverage for their particular need, and I know we're doing everything we can to provide that.” - Adam Boca

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