In this episode of Power Women In Insurance, Teresa Kitchens sits down with Kelly Donahue-Piro, President of Agency Performance Partners. Kelly Donahue-Piro and Teresa chat about how to lead a strong team into next generation of independent agencies Episode Highlights: Kelly explains that account managers often feel overwhelmed by their work and the demands of their roles. However, it is crucial to hold them accountable and focus on their potential. (3:13) Kelly mentions that agencies should focus on sharing metrics with their team, providing tools and resources, and encouraging them to prioritize high-value clients during a hard market. (17:02) Kelly discusses the importance of permission and rewiring behaviors to build trust in agency-client relationships, and the need for clear communication, proactive outreach, and a focus on building trust during challenging times. (21:30) Kelly explains that effective leadership communication and the power leaders have in guiding their teams through change and difficult situations is important. (26:50) Kelly discusses the challenges of the current market and the need for agents to adapt and communicate their value, while also acknowledging the potential for carriers to go insolvent and the frustration of customers. (30:55) Kelly mentions that the insurance industry is facing challenges due to unpredictable weather events, aging agencies, and a shift towards online formats, but leaders can adapt by focusing on sales skills, controlling the message, and supporting their team. (37:10) Kelly explains that attitude matters for leaders, as it sets the tone for the team's morale and productivity. (42:01) Key Quotes: “The reality is, I'm optimistic that in this market, the best agents will be created of all time. And we will learn how to have these difficult conversations, maybe kicking and screaming, but we will learn our tools, we will also learn how to communicate our true value.” - Kelly Donahue-Piro “Your attitude is contagious. As a leader, they are watching you. When you come in bummed out, you've given them permission to do the same and instead, you need to be giving high fives.” - Kelly Donahue-Piro “Our goal is just to give people the tools that they need, whether that's working directly with the coach, or whether it's working directly online, or just going to a website and getting it for free.” - Kelly Donahue-Piro Resources Mentioned: Kelly Donahue-Piro LinkedIn Agency Performance Partners Contact Teresa Kitchens Sterling Insurance Group

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