Today’s guest is Nancy Rademaker, International Keynote Speaker & Co-Founder at Drawify and Speakers Club. As one of the few female keynote speakers to cover the impact of digitization on customer behaviour, Nancy likes to share her first-hand experiences straight from the places where technology is shaping our future. With over 25 years of experience in business, IT and Education, Nancy's main focus remains on PEOPLE. She has always been enthusiastic about people and both customer-centric and employee-centric strategies. Nancy likes to focus on how technology influences people's behaviour and how it helps them to share knowledge and to create and innovate. She loves energizing roundtables, boardroom sessions and corporate events with bold presentations on the topics of digital transformation, innovation, extreme customer centricity, employee experience, disruption, AI, business model change and leadership. Topics include: Adapting to rapid tech changes and evolving human traits How AI encompasses more than ChatGPT, alleviating job fears AI aids rather than replaces, enhancing human capabilities Customized AI with human oversight to enhance user experience Fostering innovation while ensuring compliance and exploration

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“What did the council decide on item 42?” — answered with the speaker and the moment.