Today's guest is Rebecca Keenan, Global Head of Intelligent Automation at Expleo Group. In an era defined by rapid technological advancements, companies are constantly seeking ways to leverage artificial intelligence and automation to enhance productivity and solve complex problems. In today’s podcast, Rebecca shares her insights on the transformative power of AI and the importance of strategic implementation in organisation’s today.Topics include:0:00 Her journey in tech from growing an RPA team to now leading AI solutions2:46 Why many companies skip RPA before AI, missing easy wins4:49 How AI enhances service, automates checks and predicts maintenance efficiently9:30 Real-time AI decision-making advances in big firms, but small ones lag11:34 Tighter budgets are prompting a shift toward greater efficiency13:40 Starting AI as a capability builds readiness amid busy schedules14:56 Advice to leverage existing AI-enabled tools before adopting new tech16:47 Ensure strong governance and compliance before using sensitive data17:57 Using AI daily for meeting notes, summaries and process mapping20:49 Clear storytelling and hands-on involvement help people embrace AI

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