Your IT Helpdesk, Rebuilt by Agents w/ Lenin Gali

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Recorded08 Nov 2025

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Show notes

Lenin Gali shows how to move service from portals to people, with AI agents that resolve issues in seconds, not days. Learn how to personalize help inside Slack and Teams, automate smart handoffs with human approvals, and hit KPIs like ticket deflection, time to access, and cost to serve while keeping security and governance tight.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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