Kathleen Walch speaks with Johan Sporre, Engineering Manager at IKEA Retail (Ingka Group) and CPMAI-certified professional, about how AI is transforming translation and language services at scale. Johan explains how his team supports 230,000 coworkers across 64 markets, with 90% of translations now AI-driven, and how CPMAI ensures alignment, quality data, and measurable outcomes.An IKEA case study shows how redefining translation as “text generation” in IKEA’s voice, powered by a graph database enriched with metadata, created a scalable foundation across dozens of languages. Johan highlights the challenges of balancing linguistic nuance with algorithms, misconceptions about “out-of-the-box” LLMs, and why operationalization—not deployment—defines AI success.You’ll gain insights on:Why CPMAI’s structured phases prevent costly failuresHow IKEA scaled translation from 6 to 46 languages iterativelyWhy tone, grammar, and cultural context matter in AIHow sustainability and resource use shape AI’s futureHow project managers are evolving as orchestrators of AI-enabled workflowsPractical and rich with real-world lessons, this episode is invaluable for project managers, AI practitioners, and leaders navigating language, technology, and business transformation.

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