On this episode of the AJ Bell Money Matters podcast, Laura and Danni dip into the murky world of scams. They break down jargon like “push payments” and highlight some of the ways people are being taken in, as well as how the regulator is planning to trip up scammers and reimburse victims. Danni also chats to The Sun newspaper’s “Consumer Champion” Laura Purkess about the art of complaining, and why more people should follow through with enquiries. From incorrect goods being delivered, to lack of compensation for delayed flights and the furore around “dynamic pricing” for concert tickets, Laura explains how to fight for your rights and the sense of accomplishment she gets from helping people win their battles.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

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