Right-of-Boom: Trevor Hardy's Guide to communication during an client Incident | EP137

In this critical episode, Hosts Justin Esgar and Eric Anthony sit down with Trevor Hardy, the "Cyber Cowboy," Founder and Head Nerd of NEXTGen Tech LLC, to dive deep into a topic often overlooked in the heat of a crisis: client communication during an IT incident.Trevor introduces his powerful concept, the "Right-of-Boom Mindset," which challenges MSPs to shift their focus from the immediate event to the recovery and resilience that follows. This episode isn't just about RTO and RPO; it's about RCE—Resilient Client Enablement. Learn why transparency and honesty are non-negotiable, and how saying "I don't know" can actually build more trust than trying to be a superhero.Discover:- Why setting communication expectations with your clients is the most important pre-incident tool you have.- The difference between a reactive (Left-of-Boom) and a resilient (Right-of-Boom) business posture.- The essential information to share—and what to absolutely withhold—when a client's business is on fire.- How to build a trusted relationship so strong that a security incident becomes a test of resilience, not a moment of potential separation.Don't let your technical prowess be overshadowed by poor communication. Tune in to master the art of talking to your clients when it matters most.Guest Links:* Trevor Hardy (NEXTGen IT): https://www.linkedin.com/in/trevor-hardy-b3b7b859/Host Links:* Justin Esgar (Host): https://www.linkedin.com/in/justinesgar/* Eric Anthony (Producer/Founder): https://www.linkedin.com/in/esanthony/Thank you to our Premier Sponsors! Your support makes the All Things/MSP Podcast possible. Please check them out:* Gozynta: atmsp.link/gozynta* EasyDMARC: atmsp.link/easydmarc* Nodeware: atmsp.link/nodeware* Helpt: atmsp.link/helpt* Compliance Scorecard: atmsp.link/compliancescorecard* Movebot: atmsp.link/movebotConnect with the All Things/MSP Community:* Facebook Group: https://www.facebook.com/groups/allthingsmsp* LinkedIn Page: https://www.linkedin.com/company/allthingsmsp/* YouTube Channel: https://www.youtube.com/@AllThingsMSPListen to the Podcast on Your Favorite Platform:* Apple Podcasts: https://atmsp.link/applepodcasts* Spotify: https://atmsp.link/spotify* Audible: https://atmsp.link/audible* YouTube: https://atmsp.link/YTpodcast

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