Top Takeaways: - Even though it was just women’s history month it shouldn’t be the only time you think about diversity and inclusion. Good practices around diversity and inclusion should happen every day. - Anyone can be a leader no matter their gender, race, religious belief, sexual orientation, or gender identity. - It’s important and necessary for leaders to have uncomfortable conversations around diversity and inclusion. - Businesses need to get feedback from a variety of customers. - Allow a diverse group of employee’s voices to be heard. - Keep diversity and inclusion in mind when dealing with employees as well as customers. - As a leader when a difficult decision comes up, what’s most important is how you adapt and handle the situation. - Be a strong leader and address issues of diversity within your team head-on. Quotes: “Even if you’re in the back office supporting fellow employees or you’re supporting the server who brings the dish out the guest, you matter, and you have a CX job.” -Stacy About: Stacy Sherman: Customer Experience (CX) pioneer, known for humanizing business, leading with a heart, and DoingCXRight® not just talking about it. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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