Top Takeaways: · Hire people who assume a leadership position when it comes to taking care of the customer. (Even if you’re not a leader, manager, or supervisor, it doesn’t mean you can’t treat the customer as if you are.) · Everybody is a customer. Show up in a way that is receptive to the needs of both your customers (internal customers and external customers). · To create self-leaders, the leaders of the company need to provide support and empower their front-line employees to say, "Yes". · Empowerment is providing a space for your employees to take risks (within limits and expectations set by your organization) and use their gifts to create a great customer experience. · Caring leadership is showing daily actions that show concern and kindness to those you lead. · A caring leader allows their people to breathe through the difficult experiences of the job and help them become more resilient in the process. · Caring leadership is how you touch the lives of those who are looking to you for guidance. Leaders must look for ways to expand their circle and make people feel like they belong. Quote: "No matter what title you have, what matters most is how you make people feel. Lead yourself with integrity and be congruent with who you are." About: Heather R. Younger has earned her reputation as “The Employee Whisperer.” She is a best-selling author, and her newest book, The Art of Caring Leadership, emphasizes the need for kindness, compassion, and empathy in all leaders. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

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