How to Develop Workplace Culture Like a Skill Shep Hyken interviews Daniel Coyle, New York Times bestselling author of The Culture Playbook: 60 Highly Effective Actions to Help Your Group Succeed. They discuss developing your team’s culture as a skill through consistent action, practice, and reflection. Top Takeaways:  · Culture is not about words. Culture is about actions and behaviours. · We always think that culture is like the personality of a group. That's not true. Culture is performance. It is when people act in such a way that contributes to the team’s performance. · Daniel Coyle shares three tips (out of 60!) from his book, The Culture Playbook: The Culture Playbook: 60 Highly Effective Actions to Help Your Group Succeed. Tip #1. Keep an open face. Our face is like a door. It has two settings, closed and open. Our face is closed when our thoughts are focused inwards. It is open when we communicate energy, interest, excitement, and enthusiasm. Tip #2. The two-line email. Ask your employees to send you a two-line email with these prompts: Tell me one thing you want me to keep doing, and Tell me one thing you want me to stop doing. Tip #3. AAR or After Action Review. AAR is a 5-minute meeting that has a massive impact on strength and performance. After you do something with your team, pause and ask these three questions: What went well? What didn't go well? What are we going to do differently next time? · Daniel also shares more ideas about pillars of building culture, the subtraction game, and the benefits of "taking a pause" in this busy world. Tune in! Quote:  "Great cultures operate like a flock of birds in a forest. They stay connected. They self-organize to go past problems and move toward their goal." About:  Daniel Coyle is a New York Times bestselling author of The Culture Code, The Talent Code, The Little Book of Talent, The Secret Race, and Hardball: A Season in the Projects. His latest book is The Culture Playbook: 60 Highly Effective Actions to Help Your Group Succeed. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related