Amazing Business Radio
Episodes
Start with the Customer In Mind Featuring Peter Cross
09 Dec 2025
Contributed by Lukas
Closing the Gap Between Customer Expectation and Customer Experience Shep interviews Peter Cross, customer behavior expert, keynote speaker, and au...
What Makes Customers Trust a Brand Featuring Allyse Slocum
02 Dec 2025
Contributed by Lukas
How Authentic Ratings and Reviews Drive Customer Trust Shep interviews Allyse Slocum, Vice President of Product & Audience Marketing at TrustPilot...
How AI and Humans Can Be Better Together Featuring Amazon’s Pasquale DeMaio
25 Nov 2025
Contributed by Lukas
From Transactional Service to Relationship Building with the Help of Technology Shep interviews Pasquale DeMaio, Vice President and General Manag...
Embracing AI in Marketing and Customer Experience Featuring Tifenn Dano Kwan
18 Nov 2025
Contributed by Lukas
How are AI-powered Interactions Transforming Daily Customer Experiences Shep interviews Tifenn Dano Kwan, Chief Marketing Officer at Amplitude...
AI-Powered Personalization Featuring Rick Elmore
11 Nov 2025
Contributed by Lukas
How Handwritten Notes Build Customer Loyalty in a Digital Age Shep interviews Rick Elmore, founder of Simply Noted. He talks about how his comp...
Scaling Customer Success with Melissa Puls
04 Nov 2025
Contributed by Lukas
Building Loyalty at Every Step of the Customer Journey Shep interviews Melissa Puls, Chief Marketing Officer and Senior Vice President of Custome...
Happy Customers Create Happy Employees Featuring Sean Crichton-Browne
28 Oct 2025
Contributed by Lukas
Creating an Actionable Customer-Centric Company Culture Shep interviews Sean Crichton-Browne, co-founder of Market Culture and co-author of The ...
Why Customers Hate You: Turning Pain Points Into Customer Loyalty Featuring Lance Gruner
21 Oct 2025
Contributed by Lukas
How to Build Meaningful Customer Relationships by Investing in Employee and Customer Experience Shep interviews Lance Gruner, CX expert, keynote ...
Creating the Engagement Effect Featuring Steve Spangler
14 Oct 2025
Contributed by Lukas
Transforming Ordinary Customer Moments into the 'Best Day Ever' Shep interviews Steve Spangler, Emmy award-winning television host, STEM educator, ...
How Any Business Can Deliver a Luxurious Customer Experience Featuring Neen James
07 Oct 2025
Contributed by Lukas
Transforming Ordinary Interactions into Luxury Experiences Shep interviews Neen James, leadership strategist, keynote speaker, and author of Exc...
What Good Leaders Can Learn from Bad Bosses Featuring Mita Mallick
30 Sep 2025
Contributed by Lukas
Building Better Employee Experiences Through Leadership Shep interviews Mita Mallick, marketing and culture change expert and bestselling author. S...
Balancing AI, Personalization, and the Human Touch Featuring Chris Koehler
23 Sep 2025
Contributed by Lukas
How AI and Data Shape Modern Customer Experience and Engagement Shep interviews Chris Koehler, Chief Marketing Officer at Twilio. He talks about cr...
Closing the Customer Experience Gap Featuring Jeff Rosenberg
16 Sep 2025
Contributed by Lukas
The Five Customer-Centric Strategies Shep interviews Jeff Rosenberg, Co-Founder & Partner of WideOpen and author of The CX Imperative. He talks abo...
Gen Z's Influence on Customer Experience and Loyalty Featuring Craig Crisler
09 Sep 2025
Contributed by Lukas
Community, Loyalty, and Human Touch in Customer Experience Shep interviews Craig Crisler, CEO and co-founder of SupportNinja. He talks about how ...
Human-Centric AI in Customer Service Featuring Nick Glimsdahl
02 Sep 2025
Contributed by Lukas
Cultivating Trust and Loyalty in the Age of AI Shep interviews Nick Glimsdahl, contact center strategist and author of The Heart of Service. He t...
Creating Customer Loyalty Through Relationships, Not Transactions Featuring Taylor Scott
26 Aug 2025
Contributed by Lukas
How Internal Employee Experience Drives Exceptional Customer Service Shep interviews Taylor Scott, Founder of Lead with Hospitality, LLC, and autho...
From Customer Frustration to Customer Satisfaction Featuring Mark Rohan
19 Aug 2025
Contributed by Lukas
AI, IVR, and the Human Touch in Contact Centers Shep interviews Mark Rohan, Co-Founder and COO of Klearcom. He discusses the importance of balanci...
Creating Work Teams That Employees Love to Join Featuring Dr. Tim Currie
12 Aug 2025
Contributed by Lukas
Transforming Transactional Employees to Loyal Teams Shep interviews Dr. Tim Currie, leadership expert and author of Swift Trust. He shares research...
How to Operationalize Customer Centricity Featuring Dr. Jeff Dahms
05 Aug 2025
Contributed by Lukas
Turning Customer Data into Customer-Centric Decisions Shep interviews Dr. Jeff Dahms, Director of Customer Experience & Insights at Physicians Mutu...
The Risks and Rewards of AI in Customer Service with Matt Price
29 Jul 2025
Contributed by Lukas
Balancing AI and Human Collaboration Shep interviews Matt Price, CEO and co-founder of Crescendo. He talks about how blending AI with human experti...
The AI-Powered Evolution of Customer Support Featuring Cisco’s Jay Patel
22 Jul 2025
Contributed by Lukas
What's Next in AI, Self-Service, and Customer Service? Shep interviews Jay Patel, Senior Vice President and General Manager of Cisco's Webex Custom...
How Verizon Is Setting a New Standard for Customer Experience Featuring Sampath
15 Jul 2025
Contributed by Lukas
Customer Care's Evolution From Cost Center to Profit Center Shep interviews Sowmyanarayan Sampath (known simply as Sampath), Chief Executive Offi...
How Text Messaging Transforms Customer Engagement Featuring Dave Baxter
08 Jul 2025
Contributed by Lukas
Meeting Customers Where They Want Shep interviews Dave Baxter, CEO of Solutions by Text. He discusses how text messaging has evolved into an essent...
Why Mere Satisfaction Isn't Enough for Customer Loyalty Featuring Jamey Lutz
01 Jul 2025
Contributed by Lukas
Handling Mistakes and Exceeding Customer Expectations Shep interviews Jamey Lutz, founder and principal of Jamey Lutz Consulting and the author of ...
Adapt to the Local Culture and Create a Better CX Featuring Katherine Melchior Ray
24 Jun 2025
Contributed by Lukas
Customer Experience as the Ultimate Global Differentiator Shep interviews Katherine Melchior Ray, a professor at UC Berkeley, brand expert, and aut...
Samsung's Speed, Simplicity, and Service Featuring Mark Williams
17 Jun 2025
Contributed by Lukas
How Samsung Turns Customer Service Calls into Opportunities for Customer Delight Shep interviews Mark Williams, Head of Customer Care at Samsung El...
The Ecosystem of Customer Relationships Featuring Ryan Hamilton
10 Jun 2025
Contributed by Lukas
Navigating Multiple Customer Segments, Needs, and Expectations Shep interviews Ryan Hamilton, associate professor of marketing at Emory University'...
Why Happy Employees Mean Happy Customers Featuring Ryan Minton
03 Jun 2025
Contributed by Lukas
How Positive Leadership Transforms Workplace Culture and Elevates Customer Experience Shep interviews Ryan Minton, Best-Selling Author and Keynote ...
Building Brand Reputation Through Customer Experience Featuring Ray Titus
27 May 2025
Contributed by Lukas
Maintaining Consistent Customer Service Standards Across Every Location Shep interviews Ray Titus, CEO of United Franchise Group (UFG). They discus...
What Customers Really Expect from Brands Featuring Kenji Hayward
20 May 2025
Contributed by Lukas
Building Trust with AI in Customer Support Shep interviews Kenji Hayward, Senior Director of Customer Support at Front. He talks about Front's The ...
All Business is Personal Featuring Joseph Michelli
13 May 2025
Contributed by Lukas
When Technological Innovation Meets Human-Centered Experience Shep interviews Joseph A. Michelli, professor of Service Excellence, speaker, organ...
How to Create a Winning Customer Experience with Mike Milliron
06 May 2025
Contributed by Lukas
Turning Customer and Employee Feedback into a Strategy for Success Shep interviews Mike Milliron, Chief Operating Officer of IMG Academy. He talks ...
How to Operationalize WOW Experiences Featuring Eric D. Stone
29 Apr 2025
Contributed by Lukas
Empowering Employees to Meet Customer Expectations This episode of Amazing Business Radio with Shep Hyken answers the following questions...
The Benefits of AI-Powered Customer Experience Featuring Isabelle Zdatny
22 Apr 2025
Contributed by Lukas
The Role of Generative AI, Analytical AI, and Agentic AI in Enhancing Customer Loyalty and Experience Shep interviews Isabelle Zdatny, Head of Thou...
How to Get an Endless Stream of Customers Featuring Marcus Sheridan
21 Apr 2025
Contributed by Lukas
The Four Pillars of a Known and Trusted Brand Shep interviews Marcus Sheridan, co-founder of PriceGuide.ai, co-founder of The Question First Group,...
Serving Up Elevated Customer Experiences Featuring Michael Cecchi-Azzolina
08 Apr 2025
Contributed by Lukas
Building Emotional Connections and Customer Loyalty Shep interviews Michael Cecchi-Azzolina, owner of Cecchi's Bar & Grill and author of Your Table...
Building Unbreakable Customer Relationships Featuring Jason Ten-Pow
01 Apr 2025
Contributed by Lukas
Designing Effortless Customer Experiences Shep interviews Jason Ten-Pow, CEO of bespokeCX, president of ONR, and author of UNBREAKABLE: A Proven Pr...
Humility Leads to Customer Experience Innovation Featuring John Rossman
25 Mar 2025
Contributed by Lukas
How to Overcome Mediocrity in Business and Customer Service Shep interviews John Rossman, managing partner at Rossman Partners, keynote speaker, bu...
AI and Customer Service Should be Boring Featuring Damon Covey
18 Mar 2025
Contributed by Lukas
How AI Can Make Customer Service Seamless and Effortless Shep interviews Damon Covey, general manager of unified communications and collaboration a...
Understanding and Meeting Customer Expectations with the Help of AI Featuring Alexandre (Alex) Hadade
11 Mar 2025
Contributed by Lukas
How Investing in the Right Technology Can Transform Customer Experience Shep interviews Alexandre (Alex) Hadade, Co-founder & CEO of Birdie, an ana...
Achieving Zero Customer Complaints Featuring Bill Price
10 Mar 2025
Contributed by Lukas
How Customer Complaints Impact Loyalty and Retention Shep interviews Bill Price, President & Founder of Driva Solutions and Amazon's first global v...
How AI can Transform Customer Experience Featuring Sid Banerjee
25 Feb 2025
Contributed by Lukas
Using Artificial Intelligence to Analyze and Activate a Better CX Shep Hyken interviews Sid Banerjee, Chief Strategy Officer at Medallia, an experi...
Uncovering the True Enemy of Great Customer Service Featuring Brian Hamilton
18 Feb 2025
Contributed by Lukas
Building Heart-Centered Customer Relationships Shep Hyken interviews Brian Hamilton, chairman of LiveSwitch. He talks about creating a heart-centri...
Making Your Company AI-Ready Featuring Simon Kriss
11 Feb 2025
Contributed by Lukas
Future-Proofing Your Business Through AI Integration Shep Hyken interviews Simon Kriss, Chief AI Officer at simonkriss.ai and author of The AI Empo...
Transforming Ordinary Businesses Through Extraordinary Experiences Featuring Vance Morris
04 Feb 2025
Contributed by Lukas
Prioritizing Customer Retention over Acquisition Shep Hyken interviews Vance Morris, customer service speaker, service and marketing strategist at ...
Building Better Loyalty Programs Through Great Customer Experience Featuring Aleksander Kaczmarek
28 Jan 2025
Contributed by Lukas
Why Great Service Must Come Before Customer Rewards Shep Hyken interviews Aleksander Kaczmarek, VP of Loyalty Partnerships at CarTrawler. He talks ...
Building Unbreakable Customer Partnerships Featuring Christoph Senn
21 Jan 2025
Contributed by Lukas
Strengthening Business Partnerships Using the Triple Fit Strategy Shep Hyken interviews Christoph Senn, Founder and CEO of Valuecreator and co-auth...
How to Create Unforgettable Customer Experiences Featuring Ronn Nicolli
14 Jan 2025
Contributed by Lukas
How Storytelling Transforms Guest Experience Shep Hyken interviews Ronn Nicolli, Chief Marketing Officer of Resorts World Las Vegas. He discusses t...
How Government (and Any Business) Can Transform Customer Experience Featuring Gabriele Masili
07 Jan 2025
Contributed by Lukas
Enhancing Citizen and Customer Experience through Real-Time Feedback and Personalization Shep Hyken interviews Gabriele “G” Masili, Chief Custom...
Proactive Customer Service Using Customer Feedback Featuring Michael Podolsky
31 Dec 2024
Contributed by Lukas
How to Use Customer Feedback to Transform Your Business Shep Hyken interviews Michael Podolsky, CEO and сo-founder of PissedConsumer.com. He tal...
Customer Experience Sells Featuring Arun Shastri
24 Dec 2024
Contributed by Lukas
How an Amazing Customer Experience Can Be a Differentiator for Your Brand Shep Hyken interviews Arun Shastri, principal at ZS and the author of the...
How to Execute the Optimal Customer Experience Featuring John Durocher
17 Dec 2024
Contributed by Lukas
Designing Impactful Customer and Community Engagement Shep Hyken interviews John Durocher, Chief Customer Officer at Calix. He talks about creating...
The Gift of Customer Feedback Featuring Isabelle Zdatny
10 Dec 2024
Contributed by Lukas
Gathering, Acknowledging, and Responding to Customer Feedback Shep Hyken interviews Isabelle Zdatny, Head of Thought Leadership with Qualtrics XM I...
Mastering the Customer Experience Featuring Edwin Margulies
03 Dec 2024
Contributed by Lukas
How to Reduce Friction and Create Customer Loyalty Shep Hyken interviews Edwin Margulies, Chief Evangelist at Nextiva. He talks about his book, Mas...
How AI Transforms Customer Support Into Customer Engagement Featuring Christina McAllister
26 Nov 2024
Contributed by Lukas
Using AI to Help Human Agents Connect and Build Relationships with Customers Shep Hyken interviews Christina McAllister, senior analyst at Forreste...
Delivering the Brand Promise Featuring Laura Richard
19 Nov 2024
Contributed by Lukas
Creating a Company Identity That Transforms Customer Experience Shep Hyken interviews Laura Richard, Principal at Level5 Strategy and one of the 20...
Exploring the Intersection of Branding and Customer Experience Featuring Joanne Chan
12 Nov 2024
Contributed by Lukas
Building a Brand Customers Love Shep Hyken interviews Joanne Chan, CEO of Turner Duckworth, a world-class branding agency with studios in San Franc...
The Evolving Role of AI in Customer Service Featuring Cisco’s Anurag Dhingra
05 Nov 2024
Contributed by Lukas
Leveraging Technology to Create Personalized Experiences Shep Hyken interviews Anurag Dhingra, SVP and General Manager of Cisco Collaboration. He t...
Redefining the Contact Center Featuring Jonathan Rosenberg
29 Oct 2024
Contributed by Lukas
Exploring AI's Role in Revolutionizing Customer and Employee Experiences in Contact Centers Shep Hyken interviews Jonathan Rosenberg, Chief Technolo...
The Secret to eBay's Phenomenal Customer Experience Featuring Derek Allgood
22 Oct 2024
Contributed by Lukas
Transforming Customer Support with Technology and Empathy Shep Hyken interviews Derek Allgood, VP of Global Customer Experience (GCX) at eBay. He ...
How OKRs (Objectives and Key Results) Transform Customer-Centric Strategies Featuring Jeff Gothelf
15 Oct 2024
Contributed by Lukas
Aligning Business Goals with Customer Needs Shep Hyken interviews Jeff Gothelf, author of Who Does What By How Much?: A Practical Guide to Custo...
Personalization in the Age of Artificial Intelligence Featuring Mark Abraham
08 Oct 2024
Contributed by Lukas
How Personalized Customer Experiences Can Drive Business Growth Shep Hyken interviews Mark Abraham, Senior Partner at Boston Consulting Group and ...
How Artificial Intelligence Can Supercharge Employee and Customer Experiences Featuring Jim Payne
01 Oct 2024
Contributed by Lukas
AI's Growing Impact on Employee and Customer Experience Shep Hyken interviews Jim Payne, Director of Product Marketing, Customer Engagement at RingC...
How to Build a Culture That Employees and Clients Love Featuring Terry Turner
24 Sep 2024
Contributed by Lukas
The Impact of the Employee Experience on the Client Experience Shep Hyken interviews Terry Turner, president and CEO of Pinnacle Financial Partners....
How Artificial Intelligence is Changing Customer Expectations Featuring Laura Burgess
17 Sep 2024
Contributed by Lukas
Effectively Integrating AI into Customer Service Shep Hyken interviews Laura Burgess, senior research analyst at Capterra (a division of Gartner), a...
Transforming Customer Service from a Cost Center to a Profit Center Featuring Brett Frazer
10 Sep 2024
Contributed by Lukas
Implementing The 5 A's of Successful Customer Engagement Shep Hyken interviews Brett Frazer, co-founder of Service Matters, LLC and the author of Yo...
How Aligned Teams Can Supercharge Your Customer Experience Featuring Alan Williams
03 Sep 2024
Contributed by Lukas
Using the Hospitality Mentality to Shape Your Company Culture Shep Hyken interviews Alan Williams, Founder and managing director at SERVICEBRAND GLO...
Revolutionizing Customer Connections: Digital Strategies Featuring Elisabeth Zornes
27 Aug 2024
Contributed by Lukas
Partnering with Customers to Co-create an Amazing Customer Experience Shep Hyken interviews Elisabeth Zornes, Chief Customer Officer at Autodesk. ...
How to Avoid Customer Experience Breakdowns Featuring Rony Vexelman
20 Aug 2024
Contributed by Lukas
Empowering Teams through Embracing AI-Driven Solutions and Customer-Centricity Shep Hyken interviews Rony Vexelman, Vice President of Marketing at O...
How AI and Humans Are Changing the Customer Service Game Featuring Gaurav Passi
13 Aug 2024
Contributed by Lukas
Seamlessly Combining AI, Human Touch, and Data in Customer Experience Shep Hyken interviews Gaurav Passi, Founder and CEO of Zingly.ai. He talks abo...
An Inclusive Employee Experience Featuring Jonathan Stutz
06 Aug 2024
Contributed by Lukas
Building High-Performance Teams through Inclusion, Diversity, and Equity Shep Hyken interviews Jonathan Stutz, President of Global Diversity Partn...
The 3 E's of Customer Experience Featuring Michelle Pascoe
30 Jul 2024
Contributed by Lukas
Tips for Training Teams with a Hospitality Mentality Shep Hyken interviews Michelle Pascoe, CEO of Optimum Operating Procedures and Services, also k...
How to Boost Customer Experience Featuring Stephen Kowal
23 Jul 2024
Contributed by Lukas
How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety Shep Hyken interviews Stephen Kowal, Chief Commercial Office...
A Human-Centric Approach to Artificial Intelligence Featuring Jeffrey Russell
16 Jul 2024
Contributed by Lukas
Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences Shep Hyken interviews Jeffrey Russell, Chief Executive Officer...
How to Be Ridiculously Easy to Do Business Featuring David Avrin
09 Jul 2024
Contributed by Lukas
Tips on How to Eliminate Friction for Your Customers Shep Hyken interviews David Avrin, customer experience speaker and consultant. He talks about...
Customer Focused Leadership Featuring Blake Morgan
02 Jul 2024
Contributed by Lukas
How to Get into the Customer Experience Mindset Shep Hyken interviews Blake Morgan, customer service expert, bestselling author, and the host of The...
Nordstrom's Customer Service Evolution Featuring Robert Spector
25 Jun 2024
Contributed by Lukas
Embracing Changing Customer Needs Shep Hyken interviews Robert Spector, international keynote speaker, and bestselling author. He talks about his la...
The Employee Experience Revolution Featuring John DiJulius
18 Jun 2024
Contributed by Lukas
A Good CX Starts With a Good EX - How to Create a Fulfilling and Meaningful Employee Experience Shep Hyken interviews John DiJulius III, Founder and...
Adding Value Beyond the Purchase Featuring Mikhail Naumov
11 Jun 2024
Contributed by Lukas
How to Proactively Anticipate Customer Needs Shep Hyken interviews Mikhail Naumov,founder and CEO of Paylode Inc. He discusses how businesses can en...
The Power of Human-Applied AI Featuring Verizon CXO Brian Higgins
04 Jun 2024
Contributed by Lukas
Transforming Customer Experiences One Interaction at a Time Shep Hyken interviews Brian Higgins, Chief Customer Experience Officer of Verizon Consumer...
Challenging the Status Quo of Customer Experience Featuring Joseph Michelli
28 May 2024
Contributed by Lukas
How Curiosity and Innovation Can Transform Your Business Shep Hyken interviews Joseph Michelli, keynote speaker, organizational consultant, and best...
Embracing the Four Phases of the Contact Center Featuring Joseph Walsh
21 May 2024
Contributed by Lukas
Optimizing Process, People, and Technology to Create a Better Customer Service Experience Shep Hyken interviews Joseph Walsh, Vice President of Prod...
Empowered Leadership in Times of Crisis Featuring Brian P. Kruzelnick
14 May 2024
Contributed by Lukas
Why Trust, Readiness, and Humanity are Important in Crisis Management Shep Hyken interviews Chief Master Sergeant Brian P. Kruzelnick, a.k.a. Chief ...
How AI Innovation Drives a Better Customer Experience Featuring Alan Masarek
07 May 2024
Contributed by Lukas
Empowering Customer Interactions and Employee Engagement Shep Hyken interviews Alan Masarek, President and Chief Executive Officer at Avaya. He talk...
Elevated Experience Equals Emotional Engagement Featuring Richard Weylman
30 Apr 2024
Contributed by Lukas
Acquire and Keep Clients for Life Shep Hyken interviews Richard Weylman, hall of fame inducted keynote speaker and bestselling author. He talks abou...
Embracing Resilience to Achieve Brilliance Featuring Simon T. Bailey
23 Apr 2024
Contributed by Lukas
How Building Resilience Can Positively Impact Customer Service Shep Hyken interviews Simon T. Bailey, world's leading expert in brilliance and autho...
Embracing AI to Enhance Customer and Employee Experience Featuring Elizabeth Tobey
16 Apr 2024
Contributed by Lukas
How to Seamlessly Implement AI into Your Customer Support Process Shep Hyken interviews Elizabeth Tobey, Head of Marketing for Digital and AI at NIC...
The 5 Steps to a 5-Star Customer Experience Featuring Katie Mares
09 Apr 2024
Contributed by Lukas
How to Elevate Customer Experience and Strengthen Loyalty Shep Hyken interviews Katie Mares, brand experience expert and best-selling author of Cust...
Transforming Customer Feedback into Action Featuring Sara Caldwell
02 Apr 2024
Contributed by Lukas
The Impact of “Customer Research” on Achieving Customer Success Shep Hyken interviews Sara Caldwell, VP of Customer Experience at Dovetail. She ...
The Fundamentals of Customer Engagement Featuring Spencer Burke
26 Mar 2024
Contributed by Lukas
Embracing AI for Marketing and Customer Experience Shep Hyken interviews Spencer Burke, SVP of Growth at Braze. He talks about the significance of c...
Using AI Responsibly to Enhance the Customer Experience Featuring Joe Tyrrell
19 Mar 2024
Contributed by Lukas
How to Leverage AI and Personalization to Anticipate and Exceed Customer Needs Shep Hyken interviews Joe Tyrrell, CEO of Medallia, a global leader i...
Rocking Customer Experience Featuring Jim Serger
12 Mar 2024
Contributed by Lukas
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can businesses create experienc...
A Company Culture of Good Featuring Chad Jensen
05 Mar 2024
Contributed by Lukas
A Company Culture of Good Happy Employees, Satisfied Customers, and Supportive Communities Shep Hyken interviews Chad Jensen, president of TCC and...
Big Bets and Bold Leadership Featuring John Rossman
27 Feb 2024
Contributed by Lukas
Transforming Your Business and Customer Experience Shep Hyken interviews John Rossman, executive coach, advisor, and keynote speaker on leadership, ...
How to SEDUCE Your Customers Featuring John Boccuzzi Jr.
20 Feb 2024
Contributed by Lukas
Identifying and Eliminating Friction for Your Customers and Employees Shep Hyken interviews John Boccuzzi Jr., president of ISG Research and author ...
The Human Touch in a Tech-Driven World with Venk Korla
15 Feb 2024
Contributed by Lukas
Balancing Technology and Human Support in CX Shep Hyken interviews Venk Korla, President and CEO of HGS Digital. He talks about the integration of AI ...
Reimagining Customer Loyalty Programs Featuring Zsuzsa Kecsmar
06 Feb 2024
Contributed by Lukas
The Latest Trends in Customer Loyalty Programs Shep Hyken interviews Zsuzsa Kecsmar, co-founder and Chief Strategy Officer of Antavo. She talks abou...
Improving Customer Experience from the Backroom to the Frontlines Featuring Michael Hinshaw
30 Jan 2024
Contributed by Lukas
Committing to Customer Centricity Shep Hyken interviews Michael Hinshaw, founder and president of McorpCX and author of Smart Customers, Stupid Comp...
Future-Proofing Customer Service with Artificial Intelligence Featuring Anuj Bhalla
23 Jan 2024
Contributed by Lukas
Generative AI's Impact on Customer Service and Employee Empowerment Shep Hyken interviews Anuj Bhalla, Founder & CEO of serviceMob, an AI-powered ...
How to Take Your Employees from Competent to Elite Featuring Art Turock
16 Jan 2024
Contributed by Lukas
Creating a Culture of Extreme Accountability and Elite Performance Shep Hyken interviews Art Turock, keynote speaker and author of Competent is Not ...