Amazing Business Radio
Episodes
Ted Rubin Reveals Tips on How to Build Customer Trust and Get a Return on Relationship (RonR)
15 Aug 2016
Contributed by Lukas
Shep Hyken speaks with brand evangelist, social marketing strategist, and keynote speaker, Ted Rubin about branding, customer service, customer experi...
Bob Thompson Talks About How to Improve Customer Loyalty
08 Aug 2016
Contributed by Lukas
Shep Hyken speaks with Bob Thompson, speaker, author and CEO/founder of the research and publishing firm CustomerThink, about his latest book, “Hook...
Bruce Turkel Shows Us How to Brand for Customer Service
01 Aug 2016
Contributed by Lukas
Shep speaks with branding expert, author, and professional speaker Bruce Turkel about how to brand your company for customer service. Bruce shares imp...
Annette Franz Reveals the 7 Deadly Sins of Customer Service
25 Jul 2016
Contributed by Lukas
Shep Hyken speaks with customer experience expert, Vice President of Client Experience at Compellon and author of the popular blog CX Journey™, Anne...
Jeannie Walters Shares How To Improve The Customer Experience
18 Jul 2016
Contributed by Lukas
Shep Hyken speaks with the CEO of 360Connext, keynote speaker, and Certified Customer Experience Professional (CCXP) Jeannie Walters, on improving cus...
Tricia Morris On What’s Changing In Customer Service
11 Jul 2016
Contributed by Lukas
Shep Hyken speaks with customer service thought leader, author, Sr. Product Manager at Microsoft, and one of the top customer service influencers of 2...
Dan Gingiss on How to Leverage Social Media to Create a Better Customer Experience
05 Jul 2016
Contributed by Lukas
Shep Hyken discusses social customer care with Dan Gingiss, head of digital marketing for a Fortune 100 healthcare company, expert on social media & s...
Jeff Lessor Talks About Improving Customer Service With Twitter
27 Jun 2016
Contributed by Lukas
Shep Hyken speaks with Twitter’s Senior Marketing Manager, Jeff Lesser, about how to use Twitter for customer service. More and more customers are ...
John Ruhlin On Using Gifts To Cut Through Noise, Increase Revenue, And Retain Your Customers
20 Jun 2016
Contributed by Lukas
Shep Hyken speaks with John Ruhlin, the number one Cutco Knife salesman in the world and author of his new book “Giftology: The Art and Science of U...
John DiJulius On Secret Service & The Customer Service Revolution
14 Jun 2016
Contributed by Lukas
Shep Hyken speaks with John DiJulius, international consultant, best-selling business author and owner of the award winning John Robert’s Spa. John ...
Michael Bungay Stanier On Coaching For Customer Service
06 Jun 2016
Contributed by Lukas
Shep Hyken speaks with coaching and retention expert Michael Bungay Stanier on coaching for customer service. They discuss coaching methods and tips f...
Vala Afshar on the Future of Marketing: It’s Customer Service
31 May 2016
Contributed by Lukas
Shep Hyken talks with Vala Afshar about how customer service is the future of marketing. Vala is the chief digital evangelist for Salesforce and autho...
Donn Sorensen Shares Leadership Principles That Drive A Customer - Focused Culture
24 May 2016
Contributed by Lukas
Shep Hyken discusses how to create and maintain a customer-focused culture with Donn Sorenson, speaker, philanthropist, and Regional President of Merc...
Marilyn Suttle Shares Fierce Customer Loyalty Tips
16 May 2016
Contributed by Lukas
Shep Hyken speaks with customer service expert, international speaker, best-selling author, and business owner, Marilyn Suttle about customer loyalty....
Steve Miller On Marketing Mistakes To Avoid
09 May 2016
Contributed by Lukas
Shep Hyken interviews marketer, speaker, author, and “The Idea Man”, Steve Miller about Marketing. Steve shares common marketing mistakes, and off...
Andrea Michaels on Achieving Success and Thriving in a Crisis
02 May 2016
Contributed by Lukas
Shep Hyken speaks with Andrea Michaels, CEO of Extraordinary Events, Pillar of the Industry award winner, and author on overcoming obstacles and confl...
Nick Night Shares A Revolutionary Way To Add Value To Your Customers
25 Apr 2016
Contributed by Lukas
Shep Hyken discusses marketing and sales with, CEO and Co-Founder of Revizzit, Nick Night. They discuss creating your 21st century fan club by offerin...
Karin Hurt & David Dye Share a Practical Action Plan for Being a Better Leader
18 Apr 2016
Contributed by Lukas
Shep Hyken speaks with Karin Hurt, Leadership speaker and CEO at Let’s Grow Leaders, and David Dye, award winning author and owner of Trailblaze Inc...
Matt Hall Simplifies Investing
11 Apr 2016
Contributed by Lukas
Shep Hyken speaks with Matt Hall, author, co-founder and president of Hill Investment Group, about investing. He shares some details from his new book...
Adrian Swinscoe Tells Us How To Wow Your Customers
04 Apr 2016
Contributed by Lukas
Shep Hyken speaks with fellow customer service and experience expert and author, Adrian Swinscoe. Adrian shares insights and tips from his new book, "...
William Donius On How To Unlock Your Inner Genius
28 Mar 2016
Contributed by Lukas
Shep Hyken speaks with New York Times Bestselling author, speaker, and philanthropist, William (Bill) Donius, about thinking differently. Bill shares ...
Jim Cathcart Shares Tips On Personal Development
21 Mar 2016
Contributed by Lukas
Shep Hyken speaks with relationship expert, author, and hall of fame speaker, Jim Cathcart, on his take on personal development. Jim shares tips that ...
Stan Phelps Discusses Customer Experience And The Power Of G.L.U.E.
14 Mar 2016
Contributed by Lukas
Shep Hyken speaks with Stan Phelps, author, experience architect, speaker, founder and Chief Measurement Officer of 9 Inch Marketing. They discuss the...
Anna Liotta On Understanding What Makes The Generations Tick And What Ticks Them Off
07 Mar 2016
Contributed by Lukas
Shep Hyken interviews Anna Liotta, author, award-winning speaker, creator of Generationally Savvy™ Communication Solutions, founder of Generational ...
Neen James Explains How Paying Attention Pays Off
29 Feb 2016
Contributed by Lukas
Shep Hyken speaks with author, attention expert and keynote speaker, Neen James. They discuss the importance of paying attention, and how paying the r...
Mark Hunter on How to Be a Great Leader
22 Feb 2016
Contributed by Lukas
Shep Hyken discusses leadership with Mark Hunter, The Sales Hunter, keynote speaker, author, and sales trainer. Mark explains the differences between ...
Marc Elliot Shares How His Beliefs Limited Him, and How He Fulfilled His Dream
15 Feb 2016
Contributed by Lukas
Shep Hyken interviews Marc Elliot, public speaker and author, about overcoming obstacles and how he was able to fulfill his dream of becoming a public...
Jay Baer on Hugging Your Haters
08 Feb 2016
Contributed by Lukas
Shep discusses embracing your customer complaints with Jay Baer, marketing consultant, social media guru, speaker and New York Times best-selling auth...
Tom Eggemeier Shares Tips About Doing Business Internationally
01 Feb 2016
Contributed by Lukas
Shep Hyken discusses business etiquette and the cultural differences of doing international business with Tom Eggemeier, President of Genesys, a custo...
Denise Lee Yohn on How to Get Your Brand In-line With Your Customers
25 Jan 2016
Contributed by Lukas
Shep discusses seven brand strategies with Denise Lee Yohn, consultant, speaker, and author on brand-building. This show shares tips from her best-sel...
Govindh Jayaraman: Your Five Step Plan for Life and Business Success
18 Jan 2016
Contributed by Lukas
Shep Hyken discusses creating a plan for success in your personal life and in business, with Govindh Jayaraman. In his new book “Paper Napkin Wisdom...
Ford Saeks Shares Tips on Social Media, Dominating Search Engines, and Generating the Right Leads
11 Jan 2016
Contributed by Lukas
Shep Hyken discusses attracting more loyal, repeat customers and leveraging social media with speaker, author, and growth innovator, Ford Saeks. Ford ...
Dennis Snow Shares Tips From Disney on Achieving Exceptional Customer Service
05 Jan 2016
Contributed by Lukas
Shep Hyken speaks with Dennis Snow, professional speaker, bestselling author of “Lessons from the Mouse” and a man with a passion for service exce...
Scott Page On How To Use Media And Technology To Your Advantage
30 Dec 2015
Contributed by Lukas
Shep Hyken interviews Scott Page; rock star musician (Pink Floyd), technologist, and entrepreneur, about media and technology and their impact on the ...
Linda Kaplan Thaler On How Grit Is The Key To Success
23 Dec 2015
Contributed by Lukas
Shep Hyken talks to advertising genius and best-selling author, Linda Kaplan Thaler, on her book, “Grit to Great,” in which she shares how grit ha...
Donna Cutting Discusses Making Your Customers Feel Like A Celebrity
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Donna Cutting; author, speaker, and customer service expert, about creating exceptional customer experiences; including some tip...
Sarah Petty On Being Worth Every Penny
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Sarah Petty, owner of Sarah Petty Photography Studios, author of "Worth Every Penny: Build A Business That Thrills Your Customer...
Deepak Advani Speaks On Deepening Your Connection To Your Customers
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Deepak Advani, General Manager of IBM Commerce, which focuses on leveraging data, analytics, and cloud; to build deeper more val...
Juliet Funt On WhiteSpace, Avoiding The Age Of Overload
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Juliet Funt, CEO of WhiteSpace at Work, a training and consulting firm that helps flip the norms of business in order to reclaim...
Tariq Farid Discusses Wowing The Customer
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Tariq Farid, the Founder and Chief Executive Officer of Edible Arrangements International. Tariq is a customer service “fanati...
Rene Vidal And Steve Finkelstein Discuss How To Play Smart To Win In Business
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Rene Vidal, chief executive officer of Rene Videl Companies and tennis pro; and Steve Finkelstein, Sr. Partner and co-founder of...
Jullien Gordon On High Performing, Not Overworking
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Jullien Gordon, founding partner of Newhire, and author of "Work Softer." Jullien shares how to perform on a higher level, and t...
Dawnna St. Louis Talks Innovation And Turning Best Practices On Its Head
22 Dec 2015
Contributed by Lukas
Shep Hyken speaks with Dawnna St. Louis, Chief Innovation Evangelist, keynote speaker and leading innovation expert, about how to achieve an innovatio...
Eric Chester Talks About Being On Fire At Work!
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Eric Chester, best selling business author, on how great companies ignite passion in their people without burning them out. No m...
Ken Weber On Easy Ways To Fix The Mistakes You Make With Your Money
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Ken Weber, one of the premier mutual fund experts in the United States. They have an engaging conversation about Ken's book "Dea...
Bruce Turkel On 7 Steps To Building Your Brand
22 Dec 2015
Contributed by Lukas
Shep Hyken speaks with Bruce Turkel, branding guru, speaker and author, about the seven steps to building your brand. Bruce has helped to create some ...
Josh Linkner On How To Gain A Competitive Advantage Through Reinvention
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Josh Linkner, jazz guitarist, entrepreneur, New York Times Bestselling author and proud, multi-generational Detroiter. In additi...
Fran Tarkenton, NFL Hall Of Famer, On The Power Of Failure
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Fran Tarkenton, the Hall of Fame quarterback who led the Minnesota Vikings to three Super Bowls. But as Fran says, he's "an entr...
Jeffrey Hayzlett On How To Think Big, Act Bigger
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Jeffrey Hayzlett, keynote speaker, bestselling author and global business celebrity. The two discuss Jeffrey's new book, "Think ...
Mark Schulman On How To Harness Stage Fright And Give A Rock Star Presentation
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Mark Schulman, world class Rock 'n' Roll drummer, about his new book, "Conquering Life's Stage Fright: Three Steps to Top Perfor...
Craig Smith On How Marriott Creates An Amazing Customer Experience
22 Dec 2015
Contributed by Lukas
Shep Hyken speaks with Craig Smith, president and managing director of Marriott International (Asia Pacific). From his days as the assistant housekeep...
Danny Meyer Dishes Out Advice On The Importance Of Hospitality In Business
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Danny Meyer, CEO of the Union Square Hospitality Group. The award-winning restaurateur opened his first establishment, Union Squ...
Tom Dowd On The Top 10 Ways To Self-Engage At Work
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Tom Dowd, a professional development expert and author of "The Transformation of a Doubting Thomas: Growing From a Cynic to a Pr...
Peter Voogd On The Entrepreneur's Blueprint To Massive Success
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Peter Voogd, entrepreneur, GameChanger, and author of the 27-time International Bestseller, "6 Months to 6 Figures." When he was...
Scott Halford On How To Activate Your Brain
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Scott Halford, hall of fame speaker, and author of the recently released book, "Activate Your Brain: How Understanding Your Brai...
Bill Cates On Referral Selling And The Loyalty Myth
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Bill Cates, recognized as one of the world's authorities on referral selling. In this episode of Amazing Business Radio, Bill Ca...
Jared Kleinert Talks About 2 Billion Under 20
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Jared Kleinert, social entrepreneur and co-founder and co-author of the book "2 Billion Under 20: How Millennials are Breaking D...
Dina Dwyer-Owens Talks About Values, Inc.
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Dina Dwyer-Owens, the Co-Chair of The Dwyer Group, a billion dollar franchise organization with more than 1,700 franchisees. Her...
Bryan Kramer On The Human To Human Connection And Shareology
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Brian Kramer on how there is no B2B or B2C. It is H2H, Human to Human. Businesses do not have emotion. Products do not have emot...
Dr. David Moffet On The Ultimate Customer Experience
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Dr. David Moffet about how he uses customer service as the "ultimate business weapon" in his business. Dr. Moffet is one of the ...
Dr. Alan Zimmerman On How To Be Happy And Successful
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Dr. Alan Zimmerman about his new book, "The Payoff Principle." Dr. Zimmerman believes that everyone deserves to be happy and suc...
Jeanne Bliss, The Original Chief Customer Officer, On The Customer Experience
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Jeanne Bliss, the original Chief Customer Officer, about strategies and ideas that the customer-focused organization does to kee...
Josh Turner On How To Use LinkedIn To Get More Business
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Josh Turner, the founder of Linked Selling, a marketing firm that specializes in using LinkedIn for lead generation. It doesn't ...
Stacy Tetschner Talks About Professional Speaking
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Stacy Tetschner, the CEO of the National Speakers Association. You don't have to be a professional speaker to enjoy and learn fr...
Connie Podesta On Ten Things To Quit Before You Die
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Connie Podesta, award winning speaker, bestselling author, entrepreneur, educator, playwright, actress, comedienne, career coach...
Steve Spangler On Viral Videos And Sick Science
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Steve Spangler, a teacher that turned entrepreneur, going from the classroom to the boardroom. His story is filled with business...
Sam Silverstein On The Non - Negotiable Topic Of Accountability
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Sam Silverstein, business expert and author of "No More Excuses" and the upcoming book, "Non-Negotiable: The Story of Happy Stat...
Mark Eaton On Building A Winning Team
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Mark Eaton, an NBA All-Star who played 12 years with the Utah Jazz. Since retiring from a successful career as a seven foot, fou...
Mel Kleiman On The Biggest Mistakes Employers And Applicants Make In A Job Interview
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Mel Kleiman, hiring guru, about the state of the labor market, the biggest mistakes employers make in an interview, the biggest ...
Ricky Kalmon On How Our Words Influence Others - And Ourselves!
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Ricky Kalmon, motivational speaker and celebrity hypnotist, about the power our words and mind have to influence others - and ou...
Gregg Lederman On Leadership And Engaged Employees
22 Dec 2015
Contributed by Lukas
Shep Hyken talks with Gregg Lederman, CEO of Brand Integrity and author of "Engaged! Outbehave Your Competition to Create Customers for Life." Gregg g...
Maxine Clark On Leadership, Mentors And The Story Behind Build-A-Bear Workshops
22 Dec 2015
Contributed by Lukas
Shep Hyken interviews Maxine Clark, the Founder and former Chief Executive Bear at Build-A-Bear Workshops. Maxine opened her first store in 1997 when ...
John Ruhlin On Strategic Gifting And Appreciative Leadership
22 Dec 2015
Contributed by Lukas
Shep Hyken visits with John Ruhin, the #1 Cutco Knife salesman in the world. John shares how he has sold millions of dollars of knives and how it turn...
Tony Alessandra On Behavioral And Personality Styles
21 Dec 2015
Contributed by Lukas
Shep Hyken visits with Dr. Tony Alessandra, the bestselling author of 30 books that have been translated into more than 50 languages. Dr. Alessandra e...
Lisa Greene - Lewis Of TurboTax On Tax Tips That Will Save You Money
21 Dec 2015
Contributed by Lukas
Shep Hyken interviews Lisa Greene-Lewis of TurboTax about filing taxes and saving money. Lisa shares great tax advice and mentions the most common mis...
Don Hutson On Selling Value And Negotiation
21 Dec 2015
Contributed by Lukas
Shep Hyken interviews Don Hutson on Selling value and Negotiation. Don has written 14 books and is a #1 New York Times bestselling author. He is a gur...
Ben Newman On Mental Toughness And Personal Success
21 Dec 2015
Contributed by Lukas
Shep Hyken visits with Ben Newman, bestselling author, International speaker and performance coach. Mr. Newman has coached leaders in business and sup...