Amazing Business Radio

Use Moments of Magic™ to Transform Customers Into Superfans

10 Apr 2018

Contributed by Lukas

How can you get happy customers to become your greatest marketing tool? Shep Hyken sits down with Lars Kristensen, founder of NiceJob, to discuss the...

Could You Benefit from Virtual Power Teams Featuring Guest Peter Ivanov

03 Apr 2018

Contributed by Lukas

What could virtual power teams do for you? Shep Hyken sits down with Peter Ivanov, author of Virtual Power Teams, and discusses the benefits of team...

Stop Losing Customers. Start Creating Loyalty - Featuring Guest Joey Coleman

26 Mar 2018

Contributed by Lukas

How do you never lose another customer? Shep Hyken sits down with Joey Coleman to discuss how to “Never Lose a Customer,” which happens to be the...

Customer Service Begins with Accountability - Featuring Guest Sam Silverstein

19 Mar 2018

Contributed by Lukas

How can accountability create Moments of Magic®? Shep Hyken sits down with Sam Silverstein to discuss the importance of fostering a culture of acco...

Engaged Employees Make Happy Customers - Featuring Guest Julie Ann Sullivan

12 Mar 2018

Contributed by Lukas

Engaged Employees Make Happy Customers - Featuring Guest Julie Ann Sullivan by Shep Hyken Learn more about your ad choices. Visit megaphone.fm/adchoic...

The "Magic" Behind the Words You Use - Featuring Guest Tim David

05 Mar 2018

Contributed by Lukas

What if you knew the “Magic Words” to use with your customers? Shep Hyken sits down with Tim David to discuss the impact that words have on huma...

Company Fusion Rather Than Company Confusion - The Importance of a Clearly Defined Culture

26 Feb 2018

Contributed by Lukas

Are your brand and culture clearly defined? Shep Hyken sits down with Denise Lee Yohn, to discuss her new book, Fusion, and discusses the importance...

Great Customer Experiences Start With Great Employee Experiences - Valuable Lessons From Comcast

20 Feb 2018

Contributed by Lukas

Shep Hyken sits down with Tom Karinshak, Executive VP of Customer Service at Comcast, to discuss the importance of investing in training and equipping...

Backing Your Customer Off the Ledge - Featuring Guest Skip Cohen

13 Feb 2018

Contributed by Lukas

How well do you deal with angry and complaining customers? Shep Hyken talks with Skip Cohen about the best ways to solve problems and deal with unha...

Hitting the Reset Button on Omni-Channel Customer Service Featuring Guest Murph Krajewski

05 Feb 2018

Contributed by Lukas

Are you where your customers want you to be? Shep Hyken sits down with Murph Krajewski, discussing the importance of knowing what channels your cust...

How Speaking Your Customer’s Lingo Makes You Irresistible Featuring Guest Jeffrey Shaw

29 Jan 2018

Contributed by Lukas

What if you could be speak your ideal customer’s language? Shep Hyken sits down with Jeffrey Shaw to discuss his new book LINGO: Discover Your Ide...

When Virtual Reality Becomes Your Customer's Reality Featuring Guest Jeff Day

22 Jan 2018

Contributed by Lukas

Shep Hyken Interviews Jeff Day, CEO of Bluewater Technologies What if you could be face-to-face with your customers, anytime, anywhere? Shep Hyken ...

The Smallest Things Can Make the Biggest Difference to Your Customers Featuring Guest Chris Smoje

15 Jan 2018

Contributed by Lukas

The Smallest Things Can Make the Biggest Difference to Your Customer Shep Hyken Interviews Chris Smoje, Founder of DIME Customer Service What can you...

Doing the Opposite of Normal Can Lead to Better Customer Service Featuring Guest Jesse Cole

08 Jan 2018

Contributed by Lukas

Doing the Opposite of Normal Can Lead to Better Customer Service Shep Hyken Interviews Jesse Cole, Author of Find Your...

The Most Important Business Strategy - Create Trust Featuring Guest David Horsager

01 Jan 2018

Contributed by Lukas

Do your customers trust you? Shep Hyken sits down with David Horsager, discussing the importance of trust and how gaining it from your customers is ...

Companies Grow When Customers are Treated as Unique Individuals Featuring Guest Eddie Yoon

26 Dec 2017

Contributed by Lukas

Shep Hyken Interviews Eddie Yoon, Author of Superconsumers: A Simple, Speedy, and Sustainable Path to Superior Growth Do your customers feel like fri...

Meeting Your Customers Where They Are, Will Cause Them to Stay Where You Are

18 Dec 2017

Contributed by Lukas

How would you like a perfect way to reach your customers and keep their attention? Personalizing the customer experience is a hot topic. Shep Hyken ...

Know Your Customers. Understand Your Customers. Keep Your Customers. Featuring Guest Shannon Bell

11 Dec 2017

Contributed by Lukas

Know Your Customers. Understand Your Customers. Keep Your Customers. Shep Hyken Interviews Shannon Bell, Head of Product Management and Strategy at Am...

Create a Culture Where Employees Come First Featuring Guests Terry Cain & Steve Church

04 Dec 2017

Contributed by Lukas

Create a Culture Where Employees Come First Shep Hyken Interviews Terry Cain and Steve Church, Co-authors of “The Pinwheel” Featured Interview: ...

The Seven Deadly Sins of Customer Experience Featuring Guest Jeff Nicholson

27 Nov 2017

Contributed by Lukas

The Seven Deadly Sins of Customer Experience Shep Hyken Interviews Jeff Nicholson, Customer Engagement Thought Leader Featured Interview: Jeff Nicho...

AI Fuels Virtual Assistants in the Customer Service World Featuring Guest Robert Weideman

20 Nov 2017

Contributed by Lukas

AI Fuels Virtual Assistants in the Customer Service World Shep Hyken Interviews Robert Weideman on the Merging of AI and Customer Service Featured I...

Turn One Time Purchasers Into Lifelong Customers - Featuring Guest Joey Coleman

13 Nov 2017

Contributed by Lukas

Turn One-Time Purchasers Into Lifelong Customers Shep Hyken Interviews Joey Coleman, Author of “Never Lose a Customer Again” Featured Interview: ...

Be A Cut Above the Rest - Featuring Guest Steve Hockett

06 Nov 2017

Contributed by Lukas

Wouldn’t you like to learn a few tips from a company that sees over 35 million customers a year? Shep and Steve Hockett, President of Great Clips, ...

Josh Liebman Encourages Running Toward Complaints Not Away From Them

30 Oct 2017

Contributed by Lukas

When it comes to receiving complaints, there are many people who would view this as a negative occurrence. However, Josh Liebman encourages companies ...

Mikhail Naumov Discusses How AI Is a Tool for Customer Service, Not a Replacement

23 Oct 2017

Contributed by Lukas

There seems to be a lot of talk about artificial intelligence lately, but what do we really know about it? Is it anything like what we see in the movi...

James Dodkins on Putting the Employee First, the Customer Second

16 Oct 2017

Contributed by Lukas

It is common belief that the customer’s needs should always come first, but what if employees’ needs were put first in order to ensure customer sa...

Daniel Burrus Shares how to Anticipate Your Customers’ Needs Rather than Reacting

09 Oct 2017

Contributed by Lukas

How would you like to be able to anticipate your customers’ needs before the even ask? Featured Interview: Shep Hyken interviews Daniel Burrus, a...

Doug Bell Discusses Improving the Customer Experience

02 Oct 2017

Contributed by Lukas

Would you like every employee to know how they fit into your company’s customer experience? Shep Hyken interviews Doug Bell, founder of The Experi...

Robert Spector Shares The Nordstrom Way to Customer Experience Excellence

25 Sep 2017

Contributed by Lukas

How would you like to be the Nordstrom of your industry? Well stay tuned and you’ll learn tips to help you do just that! Shep Hyken interviews Robe...

Judy Hoberman Shares Tips for a Better Customer Experience

18 Sep 2017

Contributed by Lukas

Are you looking to deliver a better customer experience? Then you are in the right place! Shep Hyken interviews Judy Hoberman, President of Selling i...

Murph Krajewski Shares Keys to Creating Better Customer Support Experiences

11 Sep 2017

Contributed by Lukas

Do your customer facing employees have everything they need to do their jobs properly? Shep Hyken interviews Murph Krajewski, VP at Sharpen, a cloud ...

Matt Peterson Shares Tips on Delivering Amazing Service

05 Sep 2017

Contributed by Lukas

How would you like to know how to set yourself apart from the rest of your industry? Shep Hyken interviews Matt Peterson, CMO and co-founder of Jive ...

Nick Francis Shares How to Create a Customer-Centric Company

28 Aug 2017

Contributed by Lukas

How would you like to increase customer loyalty? Shep Hyken interviews Nick Francis, CEO of Help Scout and thought leader in the customer service su...

Nicky Billou on How to Think and Win Like a Champion

21 Aug 2017

Contributed by Lukas

How would you like to know how to build your own personal brand to become a thought leader in your industry? Shep Hyken interviews Nicky Billou, inte...

Jason Bradshaw Explains Wow is Not About Champagne, Caviar, or Fireworks

14 Aug 2017

Contributed by Lukas

How can you create the best experiences for your customers? Shep Hyken interviews Jason Bradshaw, the Director of Customer Experience at Volkswagen Gr...

Gadi Shamia Discusses the Latest Trends in Customer Service and How to Create a Better Experience

07 Aug 2017

Contributed by Lukas

First Up: Shep Hyken’s opening comments discuss the company Talkdesk, their upcoming roadshow, and how to improve your customers’ experiences. F...

Jeff Nicholson on What Consumers Know (and Don’t Know) About Artificial Intelligence

31 Jul 2017

Contributed by Lukas

How will artificial intelligence (AI) enhance the relationship you have with your customers? Shep Hyken interviews Jeff Nicholson, the Vice President ...

Chase Clemons Discusses How to Create Customer Happiness

24 Jul 2017

Contributed by Lukas

How can we move from just satisfying our customers, to making them truly happy, which results in loyalty? Shep Hyken interviews Chase Clemons, a hig...

Mason Duchatschek on the Internet Boogeyman, and What to Do When You Encounter Him

17 Jul 2017

Contributed by Lukas

What should you do when someone posts a negative review about your company or your products or services? Shep Hyken interviews keynote speaker and au...

Carol Lee Andersen on How to Gain and Use Employee and Customer Feedback

10 Jul 2017

Contributed by Lukas

Are your employees fulfilled, appreciated, and understood? Shep interviews Carol Lee Andersen, the President of Questback North America, about the im...

Laura Baxter Shares Tips on How to Deal with Divas and Other Difficult Personalities

03 Jul 2017

Contributed by Lukas

Would you like to know how to better handle difficult customer service situations? Shep interviews Laura Baxter, author of Dealing with Divas and othe...

Blake Morgan Shares How to Create Knock-Your-Socks-Off Customer Experiences

26 Jun 2017

Contributed by Lukas

How do you create a customer experience that doesn’t just get business, but keeps customers coming back for more? Shep Hyken interviews customer exp...

John Hall Shares Tips on Building Trust & Influence with Your Customers

19 Jun 2017

Contributed by Lukas

How do you increase your influence with your customers? Shep Hyken interviews John Hall, author and CEO/co-founder of Influence & Co., a content mark...

John Rossman on How to Innovate Like Amazon

12 Jun 2017

Contributed by Lukas

What makes Amazon great? Shep Hyken interviews John Rossman, author of The Amazon Way: 14 Leadership Principles of the World’s Most Disruptive Com...

Bryan Eisenberg Tells Us The Secrets of Amazon’s Success

05 Jun 2017

Contributed by Lukas

How can your business be more like Amazon? Shep Hyken interviews Bryan Eisenberg co-author of the book, Be Like Amazon: Even a Lemonade Stand Can Do ...

Nick Friedman Explains What It Takes to "Move the World"

29 May 2017

Contributed by Lukas

How can you create a purpose-driven, values-based, socially-conscious company that can deliver both success and significance? Shep Hyken interviews Ni...

Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy

22 May 2017

Contributed by Lukas

What are some ways that you can show your customers, and your employees, that you are truly customer focused? Shep Hyken interviews Megan Singh, Proj...

Kevin Berk on How to Get Customers to Want to Leave Reviews

15 May 2017

Contributed by Lukas

How can you improve both customer and employee satisfaction? By getting customers to provide feedback on individual employee service performance. Shep...

Matt Dixon Discusses New Ways to Win the Battle for Customer Loyalty

08 May 2017

Contributed by Lukas

A convenient, frictionless experience is something that consumers want and need, and are willing to pay for. Shep Hyken interviews noted business wr...

Chris McCann, CEO of 1-800-Flowers, on How to Gain the Competitive Advantage

01 May 2017

Contributed by Lukas

Can listening to your customers’ needs and wants actually provide a new strategic direction for your business? Shep Hyken interviews Chris McCann, ...

Scott Moorehead on How Your Company Can Do Better with a Culture of Good

24 Apr 2017

Contributed by Lukas

Can your business do better by doing good? Shep interviews Scott Moorehead, co-author of Build A Culture of Good: Unleash Results by Letting Your Emp...

Amy Downs on How Customer Obsession Can Drive Your Bottom Line

17 Apr 2017

Contributed by Lukas

Are you obsessing about taking care of your customers? If not, maybe you should! Shep Hyken interviews Amy Downs, Chief Customer Success and Happiness...

Adam Dorrell on How to Monetize the Net Promoter Score

11 Apr 2017

Contributed by Lukas

How do you use the Net Promoter Score® to retain your customers? How can you sell the C-Suite on the benefits of investing in Customer Retention? Sh...

Jeff Toister Provides 3 Steps to Developing a Customer-Focused Culture

03 Apr 2017

Contributed by Lukas

Nearly every company says that they want to have a customer-focused culture, but then why are so many companies lacking one? What are the steps that y...

Anthony Goonetilleke Discusses How Artificial Intelligence is Revolutionizing Customer Service

27 Mar 2017

Contributed by Lukas

Do you want to embrace technology and provide your customers a better experience? Shep Hyken interviews Anthony Goonetilleke, the President of the A...

Diana Oreck on How to be a Customer Service Rock Star

20 Mar 2017

Contributed by Lukas

What lessons can we learn from rock stars in the world of customer service and customer experience, like Ritz-Carlton? Shep Hyken interviews award-wi...

Keith Pearce From Salesforce Talks About Your Most Competitive Differentiator Customer Service

13 Mar 2017

Contributed by Lukas

What are the major trends that are evolving in customer service, what do you need to do to keep up, and why? Shep Hyken interviews Keith Pearce, VP ...

Martha Brooke on How to Measure and Improve Your Customer Experience (CX)

06 Mar 2017

Contributed by Lukas

What is the best way to improve your customer experience? Shep Hyken interviews the Chief Customer Experience Analyst and Founder of Interaction Metri...

Kyle Christensen Says Don’t Cut That Cord: How Technology Will Help You Deliver a Better CX

28 Feb 2017

Contributed by Lukas

Rather than attempt to cut the costs of delivering customer service on the phone, how you can use that opportunity to actually increase customer satis...

Chip Bell on How to Create Customer Evangelists

20 Feb 2017

Contributed by Lukas

What is the best way to get your customers to truly become your advocates? Shep Hyken speaks with keynote speaker and author Chip Bell about the best...

Lynn Hunsaker on How to Retain Customers So You Don’t Have to Attain Them

13 Feb 2017

Contributed by Lukas

What thinking goes into creating an amazing customer experience? Shep Hyken speaks with Lynn Hunsaker, who talks about a mistake that companies typica...

Jeremy Watkin on How Listening to Your Customer Service Reps Can Give You a Competitive Advantage

06 Feb 2017

Contributed by Lukas

Do you realize there is a hidden gem in your customer service department? Shep Hyken speaks with Jeremy Watkin to discuss the strategies you can use t...

Scott McKain Talks About How to Stand Out in a Hypercompetitive Marketplace

30 Jan 2017

Contributed by Lukas

Show business is a multi-billion dollar (and thriving) industry. What can we learn from show business that we can apply to our own business? Shep Hyke...

Steve Curtin on the Other Dimension Necessary to Raise Your CS From Ordinary to Extraordinary

23 Jan 2017

Contributed by Lukas

Sure, you hire your people based on job function, but shouldn’t you also be hiring on job essence? Shep talks with Steve Curtin who says, “Employ...

Chad Keck Discusses How to Design a Customer Survey Your Customers Will Actually Complete

16 Jan 2017

Contributed by Lukas

Some companies follow up a transaction by sending you a lengthy survey that may take five or ten minutes or even longer to complete. In other words, a...

Brian Solis Discusses the Role of Customer Experience Design

09 Jan 2017

Contributed by Lukas

What will brands and businesses need to do in the future to be successful? Shep Hyken speaks with Brian Solis, who asserts that all thinking needs to ...

Thomas A Stewart & Patricia O'Connell-How to Deliver an Exceptional Customer Experience - By Design

02 Jan 2017

Contributed by Lukas

Is your business equipped to deliver exceptional customer experiences? Shep Hyken speaks with Thomas A. Stewart and Patricia O’Connell, authors of t...

Bill Aston Shares the Roles and Challenges of Technology in Customer Service

27 Dec 2016

Contributed by Lukas

Have you thought about how you and your organization can use technology to enhance the customer service experience? Shep Hyken speaks with Bill Aston ...

Scott Friedman Discusses the Power of Surprise in Creating Customer Engagement

19 Dec 2016

Contributed by Lukas

Would you like to learn how your organization can stand out, create customer experiences and use celebration as a strategic tool? Shep Hyken speaks w...

Mat Patterson on How to Scale and Grow Your Customer Service

12 Dec 2016

Contributed by Lukas

Shep Hyken interviews Help Scout’s Customer Evangelist, Mat Patterson, about the difficulties of maintaining great customer service while your compa...

Noah Fleming on The Customer Loyalty Loop

05 Dec 2016

Contributed by Lukas

Shep Hyken speaks with consultant, speaker and bestselling author, Noah Fleming, about customer loyalty and his new book, “The Customer Loyalty Loop...

Nate Spears on Providing Exceptional Customer Service in the Digital Age

28 Nov 2016

Contributed by Lukas

Shep speaks with customer service evangelist and Chief Operations Officer and Co-Founder of ClearSource, Nate Spears, about providing exceptional cust...

Andy Masters on How Customer Service is Just Like Dating and Relationships

21 Nov 2016

Contributed by Lukas

Shep Hyken speaks with professional speaker and author Andy Masters about his bestselling book, “Kiss Your Customer: 77 Reasons Why Sales & Service ...

Matt Wilbanks on How to Provide Better Social Media Customer Care

14 Nov 2016

Contributed by Lukas

Shep speaks with Matt Wilbanks, CEO and co-founder of HelpSocial, about providing a better social customer care experience. Matt shares his past exper...

Ron Aktinson on Amazing Technology and Advances in the World of Customer Service

07 Nov 2016

Contributed by Lukas

Shep Hyken speaks with HDI’s senior writer/analyst, thought leader, customer support guru, and co-host of the popular #CustServ Tweet Chat, Roy Atki...

Merrick Rosenberg on How to Understand and Adapt to Your Customer's Communication Style

31 Oct 2016

Contributed by Lukas

Shep Hyken speaks with Merrick Rosenberg, CEO of Take Flight Learning and author of "The Chameleon: Life Changing Wisdom for Anyone Who Has a Personal...

Peter Shankman Shares How to Create Loyal Customers - and Much More!

24 Oct 2016

Contributed by Lukas

Shep Hyken speaks with best-selling author, blogger, speaker, and podcaster, Peter Shankman. They share stories about some exceptional customer servic...

Christopher Elliott on How to Get a Better Customer Experience

18 Oct 2016

Contributed by Lukas

Shep Hyken speaks with consumer advocate, author, and journalist Christopher Elliott about how to get what deserve as a customer. They discuss how the...

Donna Peeples on How Brands Can Embrace Change and Improve Customer Service

10 Oct 2016

Contributed by Lukas

Shep Hyken speaks with Donna Peeples, a customer experience expert and Chief Customer Officer of Pypestream, a technology company offering secure mobi...

Doug Sandler on How Nice Guys Finish First

03 Oct 2016

Contributed by Lukas

Shep Hyken speaks with blogger, speaker, DJ, and bestselling author, Doug Sandler. They discuss his book, “Nice Guys Finish First.” Doug shares hi...

Dr. Michael LeBoeuf on How to Win Customers and Keep Them for Life

26 Sep 2016

Contributed by Lukas

Shep Hyken speaks with the author of one of his favorite customer service books, professor, speaker and world famous author Dr. Michael LeBoeuf. They ...

Shai Berger in Improving Customer Support

19 Sep 2016

Contributed by Lukas

Shep Hyken speaks with leader, innovator, call center educator, and co-founder and CEO of Fonolo, Shai Berger about improving customer support. They d...

Bill Gessert Shares Tips to Make National Customer Service Week a Success

12 Sep 2016

Contributed by Lukas

Shep Hyken speaks with writer, speaker, and the President of International Customer Service Association (ICSA), Bill Gessert about National Customer S...

Colin Shaw on Taking Your Customer Experience to the Next Level

05 Sep 2016

Contributed by Lukas

Shep Hyken speaks with founder and CEO of Beyond Philosophy and bestselling author, Colin Shaw. They discuss Colin’s new book “The Intuitive Custo...

Adam Toporek Shares Tips and Ideas on How to Be Your Customer's Hero

29 Aug 2016

Contributed by Lukas

Shep Hyken speaks with fellow customer service expert, keynote speaker, and author, Adam Toporek. They discuss Adam’s new book, “Be Your Customers...

Jim Gilmore Shares Tips from, "Look: A Practical Guide for Improving Your Observational Skills"

22 Aug 2016

Contributed by Lukas

Shep Hyken speaks with James Gilmore, co-author of, “The Experience Economy,” one of the best business books of all-time. In this episode of Amazi...

Ted Rubin Reveals Tips on How to Build Customer Trust and Get a Return on Relationship (RonR)

15 Aug 2016

Contributed by Lukas

Shep Hyken speaks with brand evangelist, social marketing strategist, and keynote speaker, Ted Rubin about branding, customer service, customer experi...

Bob Thompson Talks About How to Improve Customer Loyalty

08 Aug 2016

Contributed by Lukas

Shep Hyken speaks with Bob Thompson, speaker, author and CEO/founder of the research and publishing firm CustomerThink, about his latest book, “Hook...

Bruce Turkel Shows Us How to Brand for Customer Service

01 Aug 2016

Contributed by Lukas

Shep speaks with branding expert, author, and professional speaker Bruce Turkel about how to brand your company for customer service. Bruce shares imp...

Annette Franz Reveals the 7 Deadly Sins of Customer Service

25 Jul 2016

Contributed by Lukas

Shep Hyken speaks with customer experience expert, Vice President of Client Experience at Compellon and author of the popular blog CX Journey™, Anne...

Jeannie Walters Shares How To Improve The Customer Experience

18 Jul 2016

Contributed by Lukas

Shep Hyken speaks with the CEO of 360Connext, keynote speaker, and Certified Customer Experience Professional (CCXP) Jeannie Walters, on improving cus...

Tricia Morris On What’s Changing In Customer Service

11 Jul 2016

Contributed by Lukas

Shep Hyken speaks with customer service thought leader, author, Sr. Product Manager at Microsoft, and one of the top customer service influencers of 2...

Dan Gingiss on How to Leverage Social Media to Create a Better Customer Experience

05 Jul 2016

Contributed by Lukas

Shep Hyken discusses social customer care with Dan Gingiss, head of digital marketing for a Fortune 100 healthcare company, expert on social media & s...

Jeff Lessor Talks About Improving Customer Service With Twitter

27 Jun 2016

Contributed by Lukas

Shep Hyken speaks with Twitter’s Senior Marketing Manager, Jeff Lesser, about how to use Twitter for customer service. More and more customers are ...

John Ruhlin On Using Gifts To Cut Through Noise, Increase Revenue, And Retain Your Customers

20 Jun 2016

Contributed by Lukas

Shep Hyken speaks with John Ruhlin, the number one Cutco Knife salesman in the world and author of his new book “Giftology: The Art and Science of U...

John DiJulius On Secret Service & The Customer Service Revolution

14 Jun 2016

Contributed by Lukas

Shep Hyken speaks with John DiJulius, international consultant, best-selling business author and owner of the award winning John Robert’s Spa. John ...

Michael Bungay Stanier On Coaching For Customer Service

06 Jun 2016

Contributed by Lukas

Shep Hyken speaks with coaching and retention expert Michael Bungay Stanier on coaching for customer service. They discuss coaching methods and tips f...

Vala Afshar on the Future of Marketing: It’s Customer Service

31 May 2016

Contributed by Lukas

Shep Hyken talks with Vala Afshar about how customer service is the future of marketing. Vala is the chief digital evangelist for Salesforce and autho...

Donn Sorensen Shares Leadership Principles That Drive A Customer - Focused Culture

24 May 2016

Contributed by Lukas

Shep Hyken discusses how to create and maintain a customer-focused culture with Donn Sorenson, speaker, philanthropist, and Regional President of Merc...

Marilyn Suttle Shares Fierce Customer Loyalty Tips

16 May 2016

Contributed by Lukas

Shep Hyken speaks with customer service expert, international speaker, best-selling author, and business owner, Marilyn Suttle about customer loyalty....