Amazing Business Radio
Episodes
How AI Will Transform Customer Support Featuring Boaz Hecht
09 Jan 2024
Contributed by Lukas
Using AI and Automation to Create an Amazing Customer Service Experience Shep Hyken interviews Boaz Hecht, co-founder and CEO of 8Flow.ai. He talk...
How to Create Amazing Customer Experiences in 2024 Featuring Shep Hyken
02 Jan 2024
Contributed by Lukas
The Trends, Do's, and Don’ts of Customer Service and Experience (CX) for 2024 In this week's special episode, Shep Hyken, customer service and exp...
How to Know What Your Customers Want Featuring Akin Arikan
26 Dec 2023
Contributed by Lukas
Understanding Customer Behavior Shep Hyken interviews Akin Arikan, an evangelist at Contentsquare and the author of Customer Experience Analytics....
Empowering Employees to Create Customer Moments That Matter Featuring David Diestel
19 Dec 2023
Contributed by Lukas
Enabling, Recognizing, and Celebrating Great Customer Service Shep Hyken interviews David Diestel, chief executive officer of FirstService Residenti...
Tips on Creating a Customer-Centric Culture Featuring Steven Van Belleghem
12 Dec 2023
Contributed by Lukas
How Small Improvements Create Lasting Change in Customer Experience Steven Van Belleghem, customer experience expert and author of A Diamond in th...
How Any Business Can Adopt a Hospitality Mentality Featuring Josh Liebman
05 Dec 2023
Contributed by Lukas
Create Customer Loyalty With a Personalized Experience Shep Hyken interviews Josh Liebman, a guest experience expert and the author of The Hospitali...
How a Simple Search Bar Creates a Better Customer Experience Featuring Chris Blaisure
28 Nov 2023
Contributed by Lukas
The Power of Google Comes to Your Website Shep Hyken interviews Chris Blaisure, senior director of innovation and engineering at Elastic. He talks...
Balancing Automation and Personalization Featuring Nicole Kyle
21 Nov 2023
Contributed by Lukas
The Benefits of Self-Directed Customer Experiences (CX) for Customers and Agents Shep Hyken interviews Nicole Kyle, Managing Director and co-founder...
How Generative AI is Disrupting the Call Center World Featuring Richard Smullen
14 Nov 2023
Contributed by Lukas
Using Generative AI to Provide a Personalized Customer Experience Shep Hyken interviews Richard Smullen, CEO of Pypestream, an AI-powered self-servi...
Are Your Customers Happy Or Not? Featuring Miika Mäkitalo
07 Nov 2023
Contributed by Lukas
How to Use Positive and Negative Feedback as Opportunities to Improve the Customer Experience Shep Hyken interviews Miika Mäkitalo, CEO of HappyOrN...
The “More Than Perfect” Business Model Featuring Paul Rutter
31 Oct 2023
Contributed by Lukas
How to Apply the Hospitality Mentality to All Industries Shep Hyken interviews Paul Rutter, global cruise director, speaker, trainer, and the author...
The Transformational Economy Featuring Aransas Savas
24 Oct 2023
Contributed by Lukas
Creating Meaningful Motivation through Understanding Customer Needs Shep Hyken interviews Aransas Savas, the experience designer at Stone Mantel, an...
Cisco's Four Key Steps to Enhancing Customer Experience Featuring Andrew Carothers
17 Oct 2023
Contributed by Lukas
How to Get Your CX House in Order Shep Hyken interviews Andrew Carothers, CCXP, Digital Customer Experience Leader at Cisco. He talks about deliv...
What is Conversational AI and How is It Changing Customer Support? Featuring Peter Mullen
10 Oct 2023
Contributed by Lukas
Enhancing Customer Support Efficiency with AI and Human Collaboration Shep Hyken interviews Peter Mullen, Chief Marketing Officer of Interactions....
Turning Customer Support from a Cost Center into a Revenue Generator Featuring Alex Ross
03 Oct 2023
Contributed by Lukas
The Importance of Employee Experience to Customer Experience Shep Hyken interviews Alex Ross, co-founder and chief operating officer of Hire Horat...
The Impact of Tipping and "Tipflation" on Customer Satisfaction Featuring Forrest Morgeson
26 Sep 2023
Contributed by Lukas
How Increased Tipping Influences Value Perception and Customer Experience Shep Hyken interviews Forrest Morgeson, Director of Research at the Americ...
Boosting Customer Satisfaction with Quick and Consistent Responses Featuring Howard Moodycliffe
19 Sep 2023
Contributed by Lukas
The Impact of Speed in Winning and Retaining Clients Shep Hyken interviews Howard Moodycliffe, Chief Executive Officer of Timetoreply. He talks a...
Understanding the "Why" Behind Your Net Promoter Score (NPS) Featuring Jason Barro
12 Sep 2023
Contributed by Lukas
Leveraging Data to Improve Your Customer Experience Strategy Shep Hyken interviews Jason Barro, Partner at Bain & Co. and Founder of NPS Prism®. He...
How to Redefine Leadership and Empower Employees Featuring Chris Mefford
05 Sep 2023
Contributed by Lukas
Why Leadership is Overrated and The Power of an Ego-Free Workplace Shep Hyken interviews Chris Mefford, CEO of Culture Force and co-author of Leader...
Hallmark Explains How Personalization Enhances Business Relationships and the Customer Experience
29 Aug 2023
Contributed by Lukas
Building Authenticity and Trust in Business through Impactful Communication Shep Hyken interviews Patrick McCullough, president of Hallmark Business...
Delivering a Customer Obsessed Service Experience Featuring Mark Ang
22 Aug 2023
Contributed by Lukas
Meeting Consumer Demand through Amazing Customer Support and Innovation Shep Hyken interviews Mark Ang, CEO and Co-Founder of GoBolt. He talks about t...
Aligning Marketing and Training for a Consistent Customer Experience Featuring Barry LaBov
15 Aug 2023
Contributed by Lukas
Why Marketing and Training Go Hand in Hand in Shaping Customer Perceptions Shep Hyken interviews Barry LaBov, the founder of LABOV Marketing Communica...
Creating a Destination Employment Experience with Avaya's CEO
08 Aug 2023
Contributed by Lukas
Investing in Customer Experience and Employee Engagement Shep Hyken interviews Alan Masarek, CEO and Board Director of Avaya. He discusses prioritizin...
The Role of Human Interaction in a Digital-First World Featuring Tom Martin
01 Aug 2023
Contributed by Lukas
Balancing Technology, the Human Touch, and Customer Experience (CX) Shep Hyken interviews Tom Martin, CEO at Glance, a software company focused on hel...
Intuitive AI and Customer Experience (CX) Featuring Anand Janefalkar
25 Jul 2023
Contributed by Lukas
How AI is Transforming Customer Communication Shep Hyken interviews Anand Janefalkar, CEO and founder of UJET. He talks about the power of AI enhancin...
Why Employee Experience (EX) is the New Customer Experience (CX) Featuring Philip Mandelbaum
18 Jul 2023
Contributed by Lukas
Creating a Diverse, Equitable, and Inclusive Workplace That Drives a Better Employee Experience Shep Hyken interviews Philip Mandelbaum, founder, and ...
The CX Impact of A Subscription Model: Switching From Ownership to Usership Featuring Yann Toutant
11 Jul 2023
Contributed by Lukas
The Benefits of the As-A-Service Model Shep Hyken interviews Yann Toutant, founder of Black Winch and author of AS A SERVICE: Turn Your Product Based ...
Simplicity Leads to Customer Loyalty Featuring Ricardo Saltz Gulko
04 Jul 2023
Contributed by Lukas
Creating Simple and Convenient Customer Experiences Shep Hyken interviews Ricardo Saltz Gulko, Managing Director of Eglobalis and Co-Founder of the Eu...
How to Never Lose an Employee Again Featuring Joey Coleman
27 Jun 2023
Contributed by Lukas
Empowering Employees From the First 100 Days and Beyond Shep Hyken interviews Joey Coleman, an award-winning speaker and author of Never Lose an Emplo...
Customer-Centric Marketing Featuring Mich Hancock
20 Jun 2023
Contributed by Lukas
Leveraging Content and Social Media to Provide Customer Care Shep Hyken interviews Mich Hancock, CEO of 100th Monkey and the host of MichMash Podcast....
Creating Confidence Building Communication Featuring Justine Tavares
13 Jun 2023
Contributed by Lukas
Delighting Customers Through Effective Communication Shep Hyken interviews Justine Tavares, Director of Customer Success at TextExpander, a productivi...
Shifting to the Employee Experience (EX) Mindset Featuring Tiffani Bova
06 Jun 2023
Contributed by Lukas
Happy Employees, Happy Customers Shep Hyken interviews Tiffani Bova, bestselling author and global customer growth and innovation evangelist at Salesf...
Transactional VS Emotional Customer Loyalty Featuring Mark Ross-Smith
30 May 2023
Contributed by Lukas
How Brands Can Find a Balance Between Incentives and Emotional Connection Shep Hyken interviews Mark Ross-Smith a.k.a Mr. Loyalty and the CEO and Co-F...
AI is the Future of Customer Service and CX Featuring Mario Matulich
23 May 2023
Contributed by Lukas
How Leveraging Artificial Intelligence Can Be a Win-Win Contact Center Agents and Customers Shep Hyken interviews Mario Matulich, President and Man...
Savannah Bananas Says Putting Customers First is a Game Changer
16 May 2023
Contributed by Lukas
How The Savannah Bananas is Changing Baseball through Fan Focus, Creativity, and CX Shep Hyken interviews Jesse Cole, founder of Fans First Entertainm...
Voice of the Customer-Driven Service Featuring Evan Klein
09 May 2023
Contributed by Lukas
How to Leverage Customer Feedback to Enhance Every Stage of the Customer Journey Shep Hyken interviews Evan Klein, Founder and President of Satrix Sol...
Building a People-First, Product-Second Culture Featuring Bob Phibbs
02 May 2023
Contributed by Lukas
How to Keep Employees and Customers Loyal to Your Brand Shep Hyken interviews Bob Phibbs, widely known as The Retail Doctor, host of the Tell Me Somet...
The Positive Influence of Scarcity on Customer Experience Featuring Mindy Weinstein
25 Apr 2023
Contributed by Lukas
How to Use Scarcity to Influence Customer Decisions Shep Hyken interviews Mindy Weinstein, author of The Power of Scarcity: Leveraging Urgency and Dem...
Customer Service Lessons From the Healthcare Industry Any Business Can Use Featuring Jennifer FitzPatrick
18 Apr 2023
Contributed by Lukas
Patient Experience Best Practices That Every Business Must Do Shep Hyken interviews Jennifer FitzPatrick, founder of Jenerations Health Education and ...
CX: Balancing Functionality and the Human Experience Featuring John Sills
11 Apr 2023
Contributed by Lukas
How Organizations Can Reconnect with the Human Side of Their Business Shep Hyken interviews John Sills, Managing Partner at The Foundation, a customer...
Boosting Profits with Personalization Featuring Eric Melchor
04 Apr 2023
Contributed by Lukas
Delivering an Amazing Customer Experience through Seamless Self-Service and Human Interactions Shep Hyken interviews Eric Melchor, Partnerships & Pers...
The Human-AI CX Partnership Featuring Declan Ivory
28 Mar 2023
Contributed by Lukas
Delivering Amazing Customer Experiences through Seamless Self-Service and Human Interactions Shep Hyken interviews Declan Ivory, Vice President of Cus...
Building Trust and Loyalty through Active Listening Featuring Heather Younger
21 Mar 2023
Contributed by Lukas
Cultivating Customer Relationships through the Art of Active Listening Shep Hyken interviews Heather Younger, Founder & CEO of Employee Fanatix and au...
A Five-Star Experience Featuring Katie Mares
14 Mar 2023
Contributed by Lukas
Five Steps to Delivering an Exceptional Customer Service Shep Hyken interviews Katie Mares, a brand experience expert and the author of CustomHer Exp...
Using Customer Feedback to Drive Company Growth Featuring Michelle MacCarthy
07 Mar 2023
Contributed by Lukas
Including the Customer in Design, Decision Making, and Expansion Shep Hyken interviews Michelle MacCarthy, Global Head of Customer Success at Unit4. S...
Telling Your Brand Story Through the Customer Experience Featuring Christoph Trappe
28 Feb 2023
Contributed by Lukas
The Intersection Between Marketing and CX Shep Hyken interviews Christoph Trappe, a digital and content marketer and the author of Is Marketing A Good...
How to Provide a Personalized Customer Experience that Builds Trust Featuring Bill Bruno
21 Feb 2023
Contributed by Lukas
Striking the Balance Between Personalization and Privacy to Best Serve Your Customers Shep Hyken interviews Bill Bruno, CEO of D4t4 Solutions, a comp...
The Customer Journey is Like a Romantic Relationship Featuring Anita Toth
14 Feb 2023
Contributed by Lukas
How to Know What Your Customers Feel and What to Do With It Shep Hyken interviews Anita Toth, Chief Churn Crusher at Anita Toth Inc, a Voice of the Cu...
Fender Guitar Uses Consumer Feedback to Eliminate Friction & Improve Service
07 Feb 2023
Contributed by Lukas
Utilizing Consumer Feedback to Eliminate Friction and Improve Service Shep Hyken interviews Scot Pickerill, Vice President for Inside Sales, Service, ...
What Customer Experience Looks Like in 2023 Featuring Josh Wheeler
31 Jan 2023
Contributed by Lukas
Why Investment in CX is Even More Important This Year Shep Hyken interviews Josh Wheeler, Strategic Director for Reuters Events Customer Service & Exp...
Faster Service Without Sacrificing Satisfaction Featuring Paulo Almeida
24 Jan 2023
Contributed by Lukas
Delivering Personalized Support with Technology Shep Hyken interviews Paulo Almeida, CEO & Co-Founder of Clientscape, a company that helps support a...
Tech-Powered Customer Service Insights from Assurant
17 Jan 2023
Contributed by Lukas
How Customer Experience Drives Business Growth Shep Hyken interviews Keith Meier, Chief Operating Officer at Assurant, Inc., an organization that ...
B2B or B2C…CX is CX Featuring Carla Guzzetti
10 Jan 2023
Contributed by Lukas
Putting the Human Experience First as a Business Strategy Shep Hyken interviews Carla Guzzetti, Senior Vice President for Experience and Product Messa...
A Complaint is a Gift Featuring Janelle Barlow
03 Jan 2023
Contributed by Lukas
Moving Customer Complaints from Frustration to Satisfaction Shep Hyken interviews Janelle Barlow, award-winning customer service and experience speake...
The Power of Listening to Your Customers Featuring Amy Brown
27 Dec 2022
Contributed by Lukas
Using Conversational Data to Enhance the Customer Experience Shep Hyken interviews Amy Brown, founder and CEO of Authenticx, a software that liste...
The Customer's Need for Speed Featuring Jay Baer
20 Dec 2022
Contributed by Lukas
In Customer Experience, Speed Equals Caring Shep Hyken interviews Jay Baer, customer experience and marketing expert. He shares his findings from his ...
Creating a Culture of Member Obsession Featuring Lesley Mottla
13 Dec 2022
Contributed by Lukas
Understanding Your Customers Using Quantitative and Qualitative Data Shep Hyken interviews Lesley Mottla, Chief Product & Experience Officer at Bu...
The Certified Chief Moment Officer Featuring Diane Hopkins
06 Dec 2022
Contributed by Lukas
Building a Customer-centric Culture From the Frontlines to the C-suite Shep Hyken interviews Diane Hopkins, Certified Experience Economy Expert, C...
Unlocking First Impressions and Moments of Truth with ZoomInfo
29 Nov 2022
Contributed by Lukas
Creating Amazing Experiences that Make Customers Come Back (Again and Again) Shep Hyken interviews Dominic Constandi, client services and customer s...
The Hallmarks of a Customer-Obsessed Company Featuring Marbue Brown
22 Nov 2022
Contributed by Lukas
Creating Loyalty through Customer-Obsession Shep Hyken interviews Marbue Brown, an accomplished customer experience executive who has worked with some...
Creating a Good Customer Offboarding Experience Featuring Tony Sternberg
15 Nov 2022
Contributed by Lukas
How Companies Can Provide Outstanding CX From Sign-Up to Cancellation Shep Hyken interviews Tony Sternberg, CEO and co-founder at ProsperStack, a pl...
Creating Defining Moments for Customers and Employees Featuring Liza Smyth
08 Nov 2022
Contributed by Lukas
Why Businesses Should Invest in EX (Employee Experience) as Much as CX Shep Hyken interviews Liza Smyth, senior vice president of customer experience ...
Serve and Sell Your Customers with An Amazing Digital CX Featuring Tim Hughes
01 Nov 2022
Contributed by Lukas
Creating the Digital Experience That Builds Trust with Your Customers Shep Hyken interviews Tim Hughes, co-Founder and CEO of DLA Ignite, and co-autho...
Achieving Balance Between AI and Human Experience Featuring Gadi Shamia
25 Oct 2022
Contributed by Lukas
How to Leverage AI to Reduce Customer Experience Gaps Shep Hyken interviews Gadi Shamia, CEO and co-founder of Replicant, a leader in Contact Center...
The Leader's Playlist Featuring Susan Drumm
18 Oct 2022
Contributed by Lukas
How Memories, Experiences, and Patterns Impact Leadership Style Shep Hyken interviews Susan Drumm, CEO & Chief Empowerment Officer of Meritage Leaders...
Creating Employee Morale Through Gifting Featuring Temy Mancusi-Ungaro
11 Oct 2022
Contributed by Lukas
How Happy Employees Translate Into Happier Customers Shep Hyken interviews Temy Mancusi-Ungaro, Chief Executive Officer of Reachdesk, a global data-dr...
Winning the World Cup in Customer Experience Featuring Gregorio Uglioni
04 Oct 2022
Contributed by Lukas
The Link Between Soccer (Football) and Customer Service Shep Hyken interviews Gregorio Uglioni, a customer experience specialist, host of CX Goalkeepe...
Customer Delight as a Survival Strategy Featuring Mita Bedi
27 Sep 2022
Contributed by Lukas
How Customer Experience Can Save Businesses in the Current Economy Shep Hyken interviews Mita Bedi, CEO and Co-founder of Resonate Solutions, a custom...
How to Deliver an Amazing (Versus Unamazing) Customer Experience Featuring Laura Bassett
20 Sep 2022
Contributed by Lukas
How to Use Proactive Communication to Manage Increasing Customer Expectations Shep Hyken interviews Laura Bassett, Vice President of Product Marketing...
How Empathy Drives Business Growth Featuring Jon Shanahan
13 Sep 2022
Contributed by Lukas
Creating a Culture that Gets and Retains the Best Employees Shep Hyken interviews Jon Shanahan, co-founder of Businessolver Inc., a benefits administr...
Creating a Frictionless Customer Experience Featuring Bill Price
06 Sep 2022
Contributed by Lukas
How to Engage the “Whole of Business” to Solve Customer Issues Shep Hyken interviews Bill Price, Amazon’s first global vice president of custome...
Selling with Service Featuring Frank Cespedes
30 Aug 2022
Contributed by Lukas
Where Sales and Customer Service Meet Shep Hyken interviews Frank Cespedes, a professor at Harvard Business School and the author of six books, includ...
The Value of Emotional Attachment in the Customer Experience Featuring Zhecho Dobrev
23 Aug 2022
Contributed by Lukas
Don’t Overlook the Value of Emotions Shep Hyken interviews Zhecho Dobrev, leading principal consultant at Beyond Philosophy and author of The Big Mi...
The Role of AI in Customer Care Featuring Seth Dobrin
16 Aug 2022
Contributed by Lukas
Building Human-Centered AI in Customer Service and Experience Shep Hyken interviews Seth Dobrin, IBM's first Global Chief AI Officer, leading the comp...
Customer Support Vs Customer Success Featuring Sam Cummings
09 Aug 2022
Contributed by Lukas
Building Customer Relationships After the Deal is Closed Shep Hyken interviews Sam Cummings, award-winning Customer Success Manager, Data Scientist, a...
The Price Whisperer Featuring Per Sjöfors
02 Aug 2022
Contributed by Lukas
The Relationship Between Value, Customer Experience, and Price Shep Hyken interviews Per Sjöfors, aka "The Price Whisperer," Co-founder of Sjöfors &...
Human-Centered AI Featuring Deon Nicholas
26 Jul 2022
Contributed by Lukas
Using AI to Enable and Empower Customer Service Agents Shep Hyken interviews Deon Nicholas, CEO and Co-Founder of Forethought, a company that builds h...
The Gig CX Featuring Megan Neale
19 Jul 2022
Contributed by Lukas
Employing Brand Advocates to Improve Customer Experience Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless, a Gig CX platform that ...
Building Confidence with Your Customers Featuring Julius Robinson
12 Jul 2022
Contributed by Lukas
Empowering Your Team to Deliver a Great Customer Experience Shep Hyken interviews Julius Robinson, Chief Sales & Marketing Officer at Marriott Interna...
Earning Customers for Life Featuring Matthew Holman
05 Jul 2022
Contributed by Lukas
How to Prevent Your Customers from Shopping Your Competition Shep Hyken interviews Matthew Holman, head of growth at QPilot, an eCommerce software com...
Convenient Customer Feedback In Realtime Featuring Adam Alfia
28 Jun 2022
Contributed by Lukas
How to Use Customer Feedback to Improve Performance Shep Hyken interviews Adam Alfia, co-founder of Feedback. He has a firmly entrenched background in...
The Cost of Bad Customer Service Featuring Christine Churchill
21 Jun 2022
Contributed by Lukas
The Impact of Bad Customer Service on Your Customers, Employees, and ROI Shep Hyken interviews Christine Churchill, Founder and CEO of the Customer Se...
Building the Future of Service for the Next Generation of Customers Featuring Jonathan Shroyer
14 Jun 2022
Contributed by Lukas
Trends That Will Affect Customer Service and Customer Experience Shep Hyken interviews Jonathan Shroyer, Chief Customer Experience Innovation Officer ...
The Smart Shopper and the Value Gap Featuring Ian Johnston
07 Jun 2022
Contributed by Lukas
How to Design Experiences that Exceed Your Customer's Expectations Shep Hyken interviews Ian Johnston, Founder of Quinine, a leading strategic retail ...
Building the Most Customer Obsessed Company On the Planet Featuring Jeffrey T. Mezger
31 May 2022
Contributed by Lukas
There Is No Such Thing as Over-communicating With Your Customers Shep Hyken interviews Jeffrey T. Mezger, Chairman, President and Chief Executive Offi...
Bridging the Gap between Company Culture and Customer Service Featuring Michel Falcon
24 May 2022
Contributed by Lukas
Investing in Customer Service Shep Hyken interviews Michel Falcon, keynote speaker, owner of Brasa Peruvian Kitchen, and author of People-First Cultur...
Creating a Company Culture – The Disney Way Featuring Dan Cockerell
17 May 2022
Contributed by Lukas
Reinforcing Behaviors that Shape Your Organization’s Culture Shep Hyken interviews Dan Cockerell, Walt Disney Company VP for 26 years and owner of C...
The Ultimate TikTok Guide for Business Featuring Dennis Yu
10 May 2022
Contributed by Lukas
How to Use TikTok for Marketing and Customer Service Shep Hyken interviews Dennis Yu, CEO BlitzMetrics and author of The Definitive Guide to TikTok Ad...
Customer Service and Issue Centricity Featuring Devin Poole
03 May 2022
Contributed by Lukas
Empowering Customer Support Agents with Data Shep Hyken interviews Devin Poole, Senior Director of CX Strategy at Dixa, the groundbreaking conversatio...
The Culture Playbook Featuring Daniel Coyle
26 Apr 2022
Contributed by Lukas
How to Develop Workplace Culture Like a Skill Shep Hyken interviews Daniel Coyle, New York Times bestselling author of The Culture Playbook: 60 Hi...
The Choreography of Customer Service Featuring Chris Lynam
19 Apr 2022
Contributed by Lukas
The 5 Core Concepts to Customer Service Shep Hyken interviews Chris Lynam, Customer Service Expert and multi-franchise owner of Arthur Murray Dance St...
Poor Communication Is Bad Customer Experience Featuring Dorian Stone
12 Apr 2022
Contributed by Lukas
How Communication Affects the Employee and Customer Experience Shep Hyken interviews Dorian Stone, Head of Organizations Revenue of Grammarly Busine...
The Return on High Customer Satisfaction Is Huge Featuring Dr. Claes Fornell
05 Apr 2022
Contributed by Lukas
The Link Between the Top Rated Customer-Focused Companies and the Stock Market Shep Hyken interviews Dr. Claes Fornell, founder of the American Custo...
Rolling the Red Carpet Out for Your Employees Featuring Donna Cutting
29 Mar 2022
Contributed by Lukas
Employee First: How Culture, People, and Service Work Together Donna Cutting is the Founder and CEO of Red-Carpet Learning Systems, Inc., an organizat...
10 Principles of Customer-Centricity Featuring Annette Franz
22 Mar 2022
Contributed by Lukas
How Winning Organizations are Built Shep Hyken interviews Annette Franz, founder and CEO of CX Journey Inc. and the author of Built to Win: Designing ...
The Metail Economy Featuring Joel Bines
15 Mar 2022
Contributed by Lukas
Six Ingredients for Transforming Your Business to Thrive Shep Hyken interviews Joel Bines, managing director and global co-head of the Retail Pr...
The Customer Experience Is More Important Than the Product Featuring Simon Harrison
08 Mar 2022
Contributed by Lukas
CX Is More Important Than Ever! Shep Hyken interviews Simon Harrison, Senior Vice President and Chief Marketing Officer of Avaya. They discuss the imp...
Does Your Frontline Team Believe in Your Brand? Featuring Chris Wallace
01 Mar 2022
Contributed by Lukas
The Gap Between Your Marketing Message and Frontline Teams Shep Hyken interviews Chris Wallace, Co-Founder and President of InnerView, a marketing con...
Teaching Employees How to Smile Featuring Stephanie Coradin
22 Feb 2022
Contributed by Lukas
Teaching Employees How to Smile Serving Internal Customers First Shep Hyken interviews Stephanie Coradin, founder of DEMBO Inc and an advocate of em...
Experience Leadership Featuring Adrian Swinscoe
15 Feb 2022
Contributed by Lukas
What it Takes to Deliver Great Experiences at All Levels Shep Hyken interviews Adrian Swinscoe, CX thought leader, Forbes contributor, speaker, and ...