* 1:40 - Ryan introduces Nancy Tucker * 3:15 – Nancy's journey into positive reinforcement training * 8:19 – How a background in public relations helps Nancy as a trainer * 15:13 - Find Nancy online at nancytucker.com to find out more about her work * 17:53 –Nancy offers - Five tips for happier clients * 55:50 – Preventing compassion fatigue and burnout by listening to clients to find solutions and by adjusting our expectations * 57:32 – Behavior change takes time and requires patience * 1:05 – What Nancy would like to see happen in the next 5-10 years in the animal training world * 1:08 - Ryan thanks Nancy for coming on the show * 1:09 - Ryan directs people to www.animaltrainingacademy.com to find out more about ATA - including membership
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