In this episode, we have Cat and Andy talk about how and why people tend to be talking more to technology rather than to the person. In this conversation, you will understand servant leadership and become more aware of putting effort into building a connection with the people that will benefit from your idea or knowledge. So, listen in now as you continue to develop your soft skills and flourish in your profession and in life! Quotes: "Whether Or Not You're Giving Advice, Or Whether Or Not You're Putting In A System, Or Whether Or Not You Are Just Consulting In General Or Being That Trusted Adviser, The Recipient Of This Information, Or The Entity That Will Benefit From Your Expertise Is Going To Be Ultimately A Human." "The First Thing You Have To Do Is You Have To Understand Who You're Talking To." Show Notes: (00:00) Podcast Intro (00:27) If You Need Help Creating A Set Of Values, You're Welcome To Sign For A Complimentary Course At https://theconsultingplaybook.com/values (01:18) Quick catch up with Andy and Cat (02:01) Hiding behind labels (04:09) Why it's easier to talk about inanimate things vs. the impact on humans (07:45) What is the missing link? (09:30) Building connection with the people (11:39) Understanding who you're talking to (17:03) Servant leadership (19:52) Looking for opportunities to improve something and making people understand the benefits that they're getting (21:06) Webinar: How to deliver great ERP training and avoid the traps that most organizations fall into (26:15) Andy's New Book The Trust Paradigm Is Available On Amazon And Other Book Retailers

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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