In this Australian Business Podcast episode, Zara McGuffie sits down with Jordan Kidis to dive into the benefits of having a solid CRM system for your business, regardless of how big or small you might be. They’ll cover the essential best practices for implementation, data hygiene, and automation, helping you avoid common pitfalls that lead to CRM failures. In this episode, they’ll also touch on the future of CRMs, exploring how AI is transforming the landscape to improve customer experiences across different industries. Topics covered today: What is a CRM Common misconceptions business owners have about CRMs CRM tools you can use in your business CRM best practices to avoid mistakes The future of CRMs & AI Resources mentioned in this episode: Free community Join our Q&A in March Ask a question (select the Business podcast) Our outsourcing partner: Flexisource IT https://flexisourceit.com.au Learn more about your ad choices. Visit megaphone.fm/adchoices

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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