Ep058: Boost Employee Productivity with AI agents powered by Amazon Q

J.B. Brown, VP of Engineering at Smartsheet, shares how integrating Amazon Q with Smartsheet's flexible work management platform has streamlined productivity and enhanced employee support through AI-driven automation.Topics Include:Introduction by J.B. Brown, VP of Engineering at Smartsheet.Story about improving productivityContext about Smartsheet as an enterprise-scale work management platform.Examples of Smartsheet use in healthcare, TV streaming, and small businesses.Focus on not changing how companies work, offering flexibility.Integration with popular enterprise tech stack tools like Okta and Slack.Automations in Smartsheet for notifications and data synchronization.Smartsheet’s customer base includes large enterprises and small businesses.Overview of Smartsheet’s scale: 15 million users and $1 billion revenue.Smartsheet’s employee support system, including 270+ "Ask Us" Slack channels.Mention of AWS and the introduction of Amazon Q Business.Building a Smartsheet Q Business app for streamlined employee support.Setting up an Amazon Q Business app with proprietary data sources.Implementation of Slack integration for Smartsheet employee support.Example of AI summarizing Slack threads for improved efficiency.Demo of Amazon Q Business outperforming human experts in knowledge retrieval.Emphasizing the value of reducing response time and decision-making delays.Future development plans: Smartsheet-Amazon Q connector.Using AI to interrogate and manage Smartsheet project data.Invitation to AI-minded Smartsheet customers to test the new connector.Participants:J.B. Brown - VP of Engineering at SmartsheetSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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