Ep118: Revolutionizing Customer Experience through Generative AI with Automation Anywhere, Qlik and Vectra.ai

AWS partners Automation Anywhere, Qlik, and Vectra.ai discuss revolutionizing customer experience through generative AI, sharing real-world implementations in automation, analytics, and cybersecurity applications. Topics Include:AWS Technology Partnerships panel on agentic AI implementationThree AWS partners share real-world AI deployment experiencesAutomation Anywhere automates end-to-end business processes with agentsVectra.ai uses autonomous agents for cybersecurity threat detectionQlik applies generative AI across their data platform portfolioCustomer service automation handles L1 support requests efficientlyUtility company processes 144,000 complaints annually using agentsRegulatory compliance improved through faster complaint resolution workflowsCybersecurity agents reduce threat detection time by 50-60%Triage, correlation, and prioritization handled by autonomous agentsSignal fatigue reduced through intelligent alert filtering systemsNatural language queries enable faster business decision makingSales AI agent provides competitive information during callsAWS Marketplace reduced 7,000 weekly tickets to zero2023 was proof-of-concept year, 2024 focuses production deploymentAWS Bedrock integration seamless with existing data repositoriesModel optionality crucial for different use case requirementsAgility most important capability in generative AI journeyCode abandonment becomes acceptable due to rapid innovationMaximum team size of 10 people maintains development agilityTargeted solutions outperform broad platform capabilities in adoptionImplementation expertise becomes bottleneck for customer scaling effortsNatural language interaction patterns completely shifted user behaviorKeywords searches replaced by conversational query approachesResponsible AI committees review decisions and establish principlesSecurity considerations balance speed with responsible deployment practicesBad actors adopt generative AI faster than defendersExplainability requirements slow feature rollout but ensure auditabilityMulti-modal deployments use different models for specific casesFuture trends include AI-powered business process outsourcingParticipants:Peter White – SVP, Emerging Products, Automation AnywhereRyan Welsh – Field CTO - Generative AI, QlikJohn Skinner – Vice President Corporate/Business Development, Vectra.aiChris Grusz – Managing Director for Technology Partnerships, AWSFurther Links:Automation Anywhere in AWS MarketplaceQlik in AWS MarketplaceVectra.ai in AWS MarketplaceSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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