Jesse Otta is a published author of the best-selling book “From Mindless to Mindful: How to Create Memorable Service Experiences.” In his book, he shares with us his learning on leadership from his days as General Manager at Superior Car Wash in St Catharines where he developed his high regard for being of service to others. http://www.experiencem2m.com/ Jesse Otta's book: https://www.amazon.ca/Mindless-Mindful-Memorable-Experiences-2014-12-24/dp/B01FGNRXNM Thrill of the Fight VR: https://store.steampowered.com/app/494150/The_Thrill_of_the_Fight__VR_Boxing/ Follow Samir Azizi on Instagram: https://www.instagram.com/adoublezi/ Follow Samir Azizi on Twitter: https://twitter.com/AdoubleZI Subscribe to Azizi Podcast on Apple Podcasts: https://apple.co/2SjVRJ5

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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