In this episode, we’re joined by Stephen T. Hopper, Founder and Principal at Inviscid Consulting. Stephen brings decades of experience in supply-chain operations and shares valuable insights on optimizing processes before introducing automation. He explores the importance of being requirements-driven rather than solutions-driven and highlights the need to extract the maximum potential from existing resources before considering automation. Stephen also emphasizes the role of on-the-ground workers in generating the best ideas for process improvements and draws attention to how businesses can benefit from their insights.Key Takeaways:(01:51) Inviscid Consulting’s unique name origin explained.(05:09) Two buckets of supply chain, planning vs. execution.(08:54) Automation should be a tool, not a goal.(12:45) Shipping and fulfillment is the least automated area.(24:14) Engage the workforce to uncover hidden efficiencies.(25:23) The plank parable — environment matters in performance.(33:39) Focus on small, incremental improvements.Resources Mentioned:Stephen T. Hopper -https://www.linkedin.com/in/stevehopper/Inviscid Consulting -https://www.linkedin.com/company/inviscid-consultingGeorgia Institute of Technology -https://www.gatech.edu/Tucker: The Man and His Dream - IMDB -https://www.imdb.com/title/tt0096316/ProMat Trade Show -https://www.promatshow.com/MODEX Trade Show -https://www.modexshow.com/Enhancing Operations and Customer Engagement with B2B Workflow Automation - https://eu1.hubs.ly/H0cdkPL0Thanks for listening to the B2B Commerce UnCut: A Journey Through Change, powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.#eCommerce #B2BeCommerce #DigitalCommerce

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