Firing Customers, Hiring Rockstars: How Great Leaders Retain Talent | Jacob Karnes

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Previously titled “Jacob Karnes: Leadership Lessons that Stick” — renamed by the publisher on Aug 4, 2026

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Recorded04 Jun 2025

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In this episode of the Badass Leaders Podcast, business coach and former Chick-fil-A leader Jacob Karnes shares practical insights on leadership, team dynamics, and employee retention. He dives into why clarity is a leader's superpower, how to build strong workplace cultures, and why belonging matters more than money when it comes to retention. Jacob discusses how to grow yourself and your team, the power of feedback, and the role of personal branding in leadership. From navigating conflict to building community at work, this episode is packed with real-world strategies to help you lead with purpose, empower your people, and drive impact. Learn more about Jacob at: Instagram: https://www.instagram.com/jacobkarnes/ LinkedIn: https://www.linkedin.com/in/jacobkarnes/ Website:https://wavesbusinesscoaching.com/ YouTube:https://www.youtube.com/@wavesbusinesscoaching Podcast https://wavesbusinesscoaching.com/podcast Get my Book For Free: https://masteryourfirstjob.com/free Mentioned in this episode: Atomic Habits: https://amzn.to/3FC3uXi Man's Search for Meaning: https://amzn.to/3FAMDnM Hero on a Mission: https://amzn.to/3Hi0zDT Storyworthy: https://amzn.to/3HpqDwF The 6 Types of Working Genius: https://amzn.to/43G88f3 Radical Candor: https://amzn.to/4kJ69xd The Making of a Manager: https://amzn.to/3HoxFlp Scott Wozniak's episode: https://youtu.be/YJ05Ewazics?si=w14rrl67JEeYxsga Anne Chow's episode: https://youtu.be/JrgdCCOwkG0?si=VZHi7xMyesEmEyaO Kristi Shaw's episode: https://youtu.be/_beumKc6pDI?si=0A12Co7KsOASNGRJ A famous quote was once said by a one Richard Branson, the founder of the Virgin Group. It was simple, "take care of your employees and they'll take care of your business". Angela's working genius: Genius: Galvanizing and Discernment Competency: Tenacity and Enablement Frustration: Wonder and Invention About Angela: Angela Gill Nelms is a trailblazer in the creation of exceptional companies and teams. She serves as the Director of Biolocity and is the Founder and Chief Executive Officer of both The AGN Group and the Recovery Advocate Network. Previously, she held the position of Chief Operations Officer at Aetos Imaging, RenovoRx, and Florence Healthcare. With a Bachelor's degree in Biomedical Engineering from Georgia Tech, Angela has a proven track record of successfully navigating the FDA, leading diverse teams, prioritizing the needs of customers and patients, and building exceptional companies. Angela shares her lessons learned around the country in keynote speeches, coaching, and team-building workshops. Learn more about Angela at www.AngelaGillNelms.com. About The AGN Group: At The AGN Group, we believe every individual, team, and company can unlock their inner badass, one brave step at a time. We offer keynote and panel speaking, leadership and team-building workshops, fractional and management consulting, brand and storytelling services. Email us at [email protected] to connect. Learn more at www.TheAGNGroup.com. Social Media Channels: YouTube: https://www.youtube.com/@bebravebebadass/podcasts Spotify: https://open.spotify.com/show/73Dg8OQ7SqtGtSiCWQUfLB?si=c17c0f1abe29446f Apple Podcasts: https://podcasts.apple.com/us/podcast/badass-leaders-podcast-brave-hearts-brave-conversations/id1788987881 Audible: https://www.audible.com/podcast/Badass-Leaders-Podcast-Brave-Hearts-Brave-Conversations-Badass-Leaders/B0DS2CQL9V?source_code=ASSGB149080119000H&share_location=pdp Instagram: https://www.instagram.com/badassleaderspodcast/ Twitter: https://x.com/BALeadersPod TikTok: https://www.tiktok.com/@baleaderspod LinkedIn: https://www.linkedin.com/company/badass-leaders-podcast2 Want to be a Podcast Guest? If you are interested in being a guest on the podcast, email [email protected]. Learn more about the podcast at www.BadassLeadersPodcast.com.

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