What does it take to go from practicing law to leading companies through $800M acquisitions? In this episode of Badass Leaders, Lynn Herrick shares her unconventional path from attorney to COO, the hard-won lessons she learned scaling GreatCall to its Best Buy exit, and why culture—not strategy—saves companies. We dig into how she transformed high-turnover call centers into thriving "caring centers," simplified complex problems that consultants said would take years, and navigated the messy realities of mergers, leadership, and conflict. If you're serious about building resilient teams and leading with humanity, this conversation is a masterclass. Learn More About Lynn: Instagram: @lynnherrickart LinkedIn: linkedin.com/in/lynnkantorherrick Mentioned in this Episode: Make Work Not Suck (Podcast hosted by Daniel Steere & Ryan) https://www.makeworknotsuck.com Vicki Bradley's episode of the Badass Leaders Podcast https://youtu.be/1npYQanCFTE?si=CdCWNKkB0kWYMURb Daniel Steere's episode of the Badass Leaders Podcat https://youtu.be/3ony669Dmy4?si=68b69GI4sp9xOzSd GreatCall (now Lively by Best Buy Health) https://corporate.bestbuy.com/2021/best-buy-health-introduces-lively-smart-smartphone-for-the-active-aging-community/ Florence Healthcare – Company where Angela Gill Nelms served as COO https://florencehc.com/ Simon Sinek – Author & speaker referenced regarding leadership and corporate culture) https://simonsinek.com/ Jack Welch – Former GE CEO referenced as an example of old-school ranking systems in corporations (books like Winning) About Angela: Angela Gill Nelms is a trailblazer in the creation of exceptional companies and teams. She serves as the Director of Biolocity and is the Founder and Chief Executive Officer of both The AGN Group and the Recovery Advocate Network. Previously, she held the position of Chief Operations Officer at Aetos Imaging, RenovoRx, and Florence Healthcare. With a Bachelor's degree in Biomedical Engineering from Georgia Tech, Angela has a proven track record of successfully navigating the FDA, leading diverse teams, prioritizing the needs of customers and patients, and building exceptional companies. Angela shares her lessons learned around the country in keynote speeches, coaching, and team-building workshops. Learn more about Angela at www.AngelaGillNelms.com. About The AGN Group: At The AGN Group, we believe every individual, team, and company can unlock their inner badass, one brave step at a time. We offer keynote and panel speaking, leadership and team-building workshops, fractional and management consulting, brand and storytelling services. Email us at [email protected] to connect. Learn more at www.TheAGNGroup.com. Social Media Channels: YouTube: https://www.youtube.com/@bebravebebadass/podcasts Spotify: https://open.spotify.com/show/73Dg8OQ7SqtGtSiCWQUfLB?si=c17c0f1abe29446f Apple Podcasts: https://podcasts.apple.com/us/podcast/badass-leaders-podcast-brave-hearts-brave-conversations/id1788987881 Audible: https://www.audible.com/podcast/Badass-Leaders-Podcast-Brave-Hearts-Brave-Conversations-Badass-Leaders/B0DS2CQL9V?source_code=ASSGB149080119000H&share_location=pdp Instagram: https://www.instagram.com/badassleaderspodcast/ Twitter: https://x.com/BALeadersPod TikTok: https://www.tiktok.com/@baleaderspod LinkedIn: https://www.linkedin.com/company/badass-leaders-podcast2 Want to be a Podcast Guest? If you are interested in being a guest on the podcast, email [email protected]. Learn more about the podcast at www.BadassLeadersPodcast.com.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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