The pandemic greatly accelerated the consumer desire to adopt digital-first banking experiences. That said, consumer preference for how to do banking has also become increasingly hybrid. Few financial institutions have innovated the customer experience across multiple platforms more than Capital One. From their award-winning mobile app to their Capital One Cafés, the bank continues to test new ways to build engagement. We are very fortunate to have Jennifer Windbeck, Head of Retail Bank Channels & Operations at Capital One on the Banking Transformed podcast. She will discuss how Capital One has continued to reinvent how and where customers can do banking. This episode of Banking Transformed is sponsored by Microsoft: See how Microsoft can help to unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services, and redefine new ways of working. More at Microsoft.com/financialservices

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.