Susan welcomes back mindset expert Vicky Ross to discuss the current unrest in the beauty industry amidst economic changes. As the episode coincides with Susan's birthday and the launch of season two, Vicky shares her extensive experience in Neuro-Linguistic Programming (NLP) and offers valuable insights on managing overwhelm and resetting one's mindset. The conversation delves into the importance of awareness, the stories we tell ourselves, and practical strategies for prioritizing tasks and maintaining mental well-being. Vicky emphasizes the significance of daily rituals, gratitude, and intention-setting to navigate challenges effectively, making this episode a must-listen for anyone looking to thrive in their business and personal life. KEY TAKEAWAYS Understanding Overwhelm: Overwhelm is often a result of taking on too many tasks within a limited time frame. The Importance of Awareness: Self-awareness is crucial in managing thoughts and emotions. By understanding what drives our behaviours and beliefs, we can better navigate challenges and reset our mindset when feeling overwhelmed. Communication and Perception: The way we communicate with ourselves and others significantly impacts our perceptions. Daily Rituals and Intentions: Establishing daily rituals, such as setting intentions and practicing gratitude, can help create a positive mindset. Taking time to reflect on what we want to achieve each day can lead to more focused and productive outcomes. BEST MOMENTS "If people don't understand themselves and haven't raised an awareness about their thinking, their feelings, and their actions, then everything goes haywire." -Vicky "Overwhelm is typically when people are doing something they think is really important for them and they don't quite know how to do it."- Vicky "What has to be true in you to do that to yourself? Why do you have the need to put five or six complex tasks on your plate?" - Vicky "When someone doesn't stop, your body will stop you." - Susan HOST BIO Susan Routledge is a distinguished figure in the beauty industry with over 38 years of experience. As a multi-award-winning salon owner and international business consultant, she's recognized among the top UK industry influencers for her passion and dedication. Known for her down-to-earth, light-hearted approach, Susan is an international speaker and established awards judge. She founded the exclusive Beauty Directors Club, a global membership community for salon, clinic, and spa owners, offering business resources and multi-expert advice. Susan also created the online "Salon Success Freedom" program to help beauty businesses thrive. Susan founded and has grown her clinic of 36 years in Co. Durham into the largest independent beauty salon in Northeast England. She is the creator of the trademarked STABLE business formula and author of "The Little Book of Client Retention" and the world's No. 1 bestsellers "Bea And the Best" 1 and 2. She serves on the Professional Board for BABTAC, helping to represent and raise industry standards, and on the advisory board for the prestigious PHAB Service Stars. Susan's expertise continues to shape and elevate the beauty industry worldwide. USEFUL LINKS https://susanroutledge.com https://www.instagram.com/susan_routledge/ https://www.vickyross.com [email protected] https://www.vickyross.com/awakening-serenity - code: serenity25 SPONSOR https://www.phorest.com/

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