Beauty Business Matters
Episodes
Celebrating 190 Years of Compassion: The Legacy of the Hair and Beauty Charity
15 Dec 2025
Contributed by Lukas
https://hairandbeautycharity.org/ Susan is joined by Sarah Hashim and Natalie Merola from the Hair and Beauty Charity. They discuss the vital work...
The King of Sterilisation: Elevating Hygiene Standards in the Beauty Industry with Artur Szelwach
08 Dec 2025
Contributed by Lukas
Susan welcomes Artur Szelwach, affectionately dubbed the "king of sterilisation." The discussion delves into the critical yet often overlooked topic o...
Breaking Barriers: How Helen Portman-Brookes is Revolutionising Support for Small Beauty Brands
01 Dec 2025
Contributed by Lukas
Susan Routledge welcomes Helen Portman Brooks, known as the Beauty Brand Connector. Helen shares her unique journey from beauty therapist to freelance...
Breaking the Stigma: Why the Beauty Industry Must Support Clients Facing Cancer
24 Nov 2025
Contributed by Lukas
Susan sits down with Sarah, a resilient entrepreneur and cancer survivor, to discuss her remarkable journey through the beauty industry and her battl...
Navigating the Beauty Business: Insights and Advice from BIAE Chair Vicky Hendry
17 Nov 2025
Contributed by Lukas
Susan welcomes Vicky Hendry, the chair of the British Institute and Association of Electrolysis (BIAE) and owner of the clinic Face Up. They delve int...
The Art of Precision: How Creativity Enhances Susanne Webb's Skin Blemish Removal Techniques
10 Nov 2025
Contributed by Lukas
Susan welcomes Susanne Webb from the Skin Blemish Removal Clinic, who shares her remarkable journey in the beauty industry. With over 30 years of exp...
Behind the Scenes of Professional Beauty: Insights from Industry Leaders and Innovators
03 Nov 2025
Contributed by Lukas
Susan brings together insightful clips from various guests, highlighting their unique journeys and experiences in the beauty industry. The episode fea...
Celebrating a Year of Transformation: Highlights from Beauty Business Matters' Anniversary Episode
27 Oct 2025
Contributed by Lukas
In this special anniversary episode of Beauty Business Matters, Susan reflects on a year filled with inspiring stories and valuable insights from ind...
Practical AI Tips for Entrepreneurs: Marnie Wills' Guide to Enhancing Your Business Operations
19 Oct 2025
Contributed by Lukas
Susan welcomes AI strategist Marnie Wills, an expert in the field of artificial intelligence and its applications in business. Marnie shares her insp...
Behind the Scenes of Electrolysis: Insights into Treating Complex Skin Conditions and Building Client Trust
12 Oct 2025
Contributed by Lukas
Susan welcomes Natalie Jackson, the 2025 Professional Beauty Electrologist of the Year at NJ Skin Clinic. Natalie shares her inspiring journey into t...
Decoding Personality and Connection: The Universal Colour Language of IMA with Founder James Knight
05 Oct 2025
Contributed by Lukas
DESCRIPTION Susan welcomes the incredibly special guest James Knight, the founder of IMA, a universal colour-based language designed to help people co...
The Science of Skin: Understanding Corneotherapy and Its Impact on Epidermal Function
28 Sep 2025
Contributed by Lukas
Susan welcomes Maria Rylett-Byrd, a renowned corneotherapy consultant, to discuss the fascinating world of corneotherapy and its significance in skin ...
Mindset and Management: Stephanie's Path to Understanding Numbers and Client Relationships
21 Sep 2025
Contributed by Lukas
Susan sits down with Stephanie Podmore, the owner of Escape Beauty and Skin, to explore her unique journey into entrepreneurship. Stephanie shares he...
Transforming Aftercare: Why Hypo21 is Essential for Aesthetic Treatments and Everyday Use
15 Sep 2025
Contributed by Lukas
Susan welcomes Nikki Madani, the founder of Hypo21, a revolutionary skincare product that has garnered acclaim across the beauty industry. Nikki shar...
Building a Brand: The Secrets Behind Rebecca Elsden's Rise to a Bestselling Author and Award Finalist
07 Sep 2025
Contributed by Lukas
Susan interviews Rebecca Elsden, the first author featured since the release of the bestselling book "Beauty and the Best 3." Rebecca shares her inspi...
Building a Legacy: How to Create a Brand That Lasts Beyond You
31 Aug 2025
Contributed by Lukas
Susan welcomes brand and vision expert Jojo Smith from CreativSAS. The conversation dives deep into the critical distinction between "brand" and "bran...
Profit First: Jo Simpson's Secrets to Financial Success in the Beauty Industry
24 Aug 2025
Contributed by Lukas
Susan welcomes her dear friend Jo Simpson, a financial expert and founder of the Financial Growth Academy. Jo shares her unexpected journey into the w...
Celebrating 70 Years of Beauty: The Legacy of Mary Haworth Beauty Culture
17 Aug 2025
Contributed by Lukas
DESCRIPTION Susan sits down with Verity and Lauren from Mary Haworth Beauty Culture, a family-run UK salon with a 70-year legacy, potentially the coun...
The Art of Storytelling: How to Engage Readers with Bite-Sized Narratives
11 Aug 2025
Contributed by Lukas
Susan welcomes Andrew Priestley, an executive coach and seasoned publisher, to discuss the transformative power of storytelling in the beauty industry...
Building Confidence Through Training: The Key to Employee Engagement and Business Success
04 Aug 2025
Contributed by Lukas
In this episode of Beauty Business Matters, host Susan welcomes Marianne Page, a systems and training expert with over 27 years of experience at McDon...
Empowering Women in Beauty: Azra Riaz on Breaking Barriers and Inspiring Future Generations
28 Jul 2025
Contributed by Lukas
Susan interviews Azra Riaz, owner of Liberties Hair Beauty and Aesthetics in Bradford, who shares her remarkable 32-year journey in the beauty industr...
Building Confidence and Value: Jo Serrant's Insights on Pricing and Client Relationships in the Beauty Industry
21 Jul 2025
Contributed by Lukas
Susan welcomes Jo Serrant, the founder of Skin and Soul and the Skin and Soul Academy. Jo shares her inspiring journey from a young beauty therapy st...
Innovative Approaches to Client Care: Integrating AI and Neuroscience in Therapeutic Practices
14 Jul 2025
Contributed by Lukas
Susan Routledge engages in a deep and insightful conversation with applied neuroscientist and hypnotherapist Louise Baker. They explore the fascinatin...
Unlocking the Secrets of Effective Selling: Insights from Arif Isikgun's Journey in the Beauty Business
07 Jul 2025
Contributed by Lukas
Susan welcomes back Arif Isikgun, a global sales trainer who has made significant strides in the beauty industry. They reflect on their journey since ...
Celebrating Excellence: Insights into the Scratch Stars Awards and the Nail Olympia Competitions
30 Jun 2025
Contributed by Lukas
Susan sits down with Helena Biggs, the editorial director of Scratch magazine, to explore the vibrant and innovative world of the nail industry. With...
Behind the Mic: Susan Routledge Shares Her Journey in Podcasting and the Beauty Industry
23 Jun 2025
Contributed by Lukas
Susan is interviewed by Ryan, who takes the opportunity to delve into Susan's experiences and insights gained from hosting over 40 episodes of the pod...
The Synergy of Science and Beauty: Amanda's Unique Approach to Skincare
15 Jun 2025
Contributed by Lukas
In this inspiring podcast episode, Susan interviews the remarkable Amanda Pearson who shares her unique journey through the beauty and pharmaceutical ...
Balancing Content and Controversy: Insights from Professional Beauty's Head Editor
08 Jun 2025
Contributed by Lukas
Susan sits down with Eve Oxbury, head of editorial for Professional Beauty and Aesthetic Medicine, to explore her extensive background and multifacete...
Building a Beauty Empire: The Evolution of Zoe Threadgold from Therapist to Distributor
01 Jun 2025
Contributed by Lukas
Susan welcomes Zoe Threadgold, a seasoned beauty professional with a remarkable journey in the industry. From starting her career in a local salon to ...
The Power of Consistency: Insights from Theresa's 400-episode Podcast Journey
25 May 2025
Contributed by Lukas
Theresa Heath-Warren welcomes a remarkable guest, who shares her inspiring journey from corporate marketing to becoming one of the UK's top influencer...
How to Safeguard Your Innovations in the Beauty Sector
18 May 2025
Contributed by Lukas
Susan engages in a captivating conversation with Liz, a seasoned expert in intellectual property law, particularly within the beauty industry. They re...
Seven Minutes to Success: Amanda's Daily PR Routine for Busy Entrepreneurs
11 May 2025
Contributed by Lukas
Susan welcomes PR expert Amanda Fitzgerald, known for her ability to help businesses gain major visibility. Amanda shares her inspiring journey into t...
Charity and Community: The Launch of Elite Probes' First Fundraising Event at the Gherkin
04 May 2025
Contributed by Lukas
Susan sits down with Gilian Huntley, the founder and director of Elite Probes, to discuss her inspiring journey in the beauty industry. Gilian shares ...
Jaxon Feeley Discusses Confidence, Social Media, and Personal Growth
27 Apr 2025
Contributed by Lukas
Susan welcomes her friend Jaxon Feeley, a former prison officer who transitioned while working in a male prison. Jaxon shares his inspiring journey of...
How Elegant Touch Became the UK Professional Beauty Large Salon of the Year
20 Apr 2025
Contributed by Lukas
Susan welcomes Dan and Anna Inglis, directors of Elegant Touch, who recently achieved the remarkable feat of winning the UK Professional Beauty Large ...
Choosing Your Equipment - 20 Ways To Make The Right Choice
15 Apr 2025
Contributed by Lukas
In today's episode, Susan shares valuable insights on how to choose the right equipment for your beauty business. She outlines 20 essential considerat...
Creating Change: Practical Tips for Managing Stress and Enhancing Productivity
14 Apr 2025
Contributed by Lukas
Susan welcomes back mindset expert Vicky Ross to discuss the current unrest in the beauty industry amidst economic changes. As the episode coincides w...
Making the Most of Trade Shows
08 Apr 2025
Contributed by Lukas
In this episode, Susan shares valuable insights on how salon and clinic owners can maximize their experience at trade shows. Addressing common misconc...
How to Become a Trusted Advisor in the Beauty Industry and Boost Your Income
06 Apr 2025
Contributed by Lukas
Susan welcomes Pete Scott from the Sales Spotlight Academy, who shares his insights on transforming the beauty industry by empowering therapists and s...
Why Can't My Team Sell When I Can
01 Apr 2025
Contributed by Lukas
In this episode, Susan addresses a common concern among salon and clinic owners: why their teams struggle to sell products as effectively as they do. ...
Cruising Through Careers: Rachel Howard Shares Her Adventures on the High Seas of Beauty
30 Mar 2025
Contributed by Lukas
Susan welcomes Rachael Howard from Beauty Within, a seasoned professional with nearly 20 years of experience in the beauty industry. Rachael shares he...
Local Collaborations vs Social Media
26 Mar 2025
Contributed by Lukas
In this episode, Susan discusses the importance of local collaborations for salon and clinic owners looking to build their client base. While acknowle...
Building Trust in Beauty: Josh Yardley's Journey in the Beauty Industry
24 Mar 2025
Contributed by Lukas
Susan sits down with industry veteran Josh Yardley from The Smart Group. They delve into Josh's extensive background in retail and beauty, discussing ...
How I Raise My Profile
19 Mar 2025
Contributed by Lukas
In this midweek episode, Susan shares valuable insights on how salon and clinic owners can raise their profiles through the act of giving back. She em...
Crisis Management to Capturing Moments
17 Mar 2025
Contributed by Lukas
Susan sits down with Amanda Hutchinson from AKP Branding Stories to explore the fascinating journey of brand photography. Amanda shares her unique b...
Should I Take a Booking Fee?
12 Mar 2025
Contributed by Lukas
In this episode, Susan addresses a common question among clinic and salon owners: whether to implement a booking fee or a deposit system. She explains...
Building a Brand with Heart: The Sweet Squared Story of Passion and Purpose
10 Mar 2025
Contributed by Lukas
Susan Routledge welcomes the dynamic duo, Samuel and Samantha Sweet of Sweet Squared, for their first duet podcast. The conversation delves into their...
Why I Started The Podcast
05 Mar 2025
Contributed by Lukas
In today's midweek episode, Susan shares what motivated her to start this podcast. Reflecting on her extensive experience in the beauty industry, Susa...
Manifesting Success: The Secrets Behind Susan Routledge's Award-Winning Salon and Business Ventures
03 Mar 2025
Contributed by Lukas
Host Susan Routledge shares her personal journey in the beauty industry, reflecting on her early fascination with makeup and hair, the challenges she ...
From Factory to Fabulous: Lesley Castor's Inspiring Journey in the Beauty Industry
24 Feb 2025
Contributed by Lukas
Susan Routledge interviews Lesley Castor, the founder of the multi-award-winning City Retreat salon chain. Lesley shares her fascinating journey into ...
Achieving Excellence: How PHAB Service Stars is Transforming the Hair and Beauty Landscape
17 Feb 2025
Contributed by Lukas
Susan sits down with Nergish Wadia-Austin, the founder of PHAB Service Stars, to discuss her remarkable journey in the hair and beauty industry. Nergi...
From Coco Chanel to Modern Awareness: The Evolution of Tanning and Skin Health
10 Feb 2025
Contributed by Lukas
Susan Routledge welcomes Marie Tudor, CEO of the Karen Clifford Skin Cancer Charity and Masced Training. They discuss the vital importance of early de...
Creating Killer Content: Leveraging AI for Authentic Social Media Engagement
03 Feb 2025
Contributed by Lukas
Susan Routledge welcomes her friend and business mentor, Tony Bache, known for her expertise in scaling seven-figure businesses. The conversation delv...
Six Skills a Business Owner Requires
27 Jan 2025
Contributed by Lukas
Susan Routledge engages in an insightful conversation with leadership expert Sue Ingram, who shares her extensive experience in helping beauty busines...
Navigating ADHD: Sarah Abel's Strategies for Success in Business and Life
20 Jan 2025
Contributed by Lukas
Susan sits down with Sarah Abel, author of "The Power of Funding in the Hair and Beauty Business." Sarah shares her incredible journey from being a Sa...
Building a Beauty Empire: Katie Lowndes Discusses Her Role in Elemis' Australian Expansion
13 Jan 2025
Contributed by Lukas
Susan Routledge sits down with Katie Lowndes, a former therapist from the northeast of England who has carved out an impressive career in the beauty i...
From Dreams to Reality: The Inspiring Journey of Environ Skincare with David Alpert
06 Jan 2025
Contributed by Lukas
Susan Routledge interviews David Alpert from IIAA and Environ, celebrating the remarkable 30-year journey of their family-owned business. David shares...
Networking and Inspiration: Discovering the Beauty Roundup Events
18 Dec 2024
Contributed by Lukas
In today's episode, Susan addresses two frequently sought after initiatives: the Beauty Directors Club and the Beauty Roundup events. She explains tha...
Behind the Scenes of Professional Beauty: The Art of Event Management with Mark Maloney
16 Dec 2024
Contributed by Lukas
Susan Routledge sits down with Mark Maloney, the CEO and founder of Professional Beauty Magazine and Trade Exhibitions. They delve into the origins of...
The Hidden Dangers of Discounting: Why It Might Hurt Your Salon's Reputation
11 Dec 2024
Contributed by Lukas
In this episode, Susan broaches the topic of discounting in the salon and clinic industry. While she acknowledges that discounts can sometimes attract...
From Police Officer to Beauty Advocate: Amy Bates Shares Her Journey and Mission with Beauty Rebellion
09 Dec 2024
Contributed by Lukas
Susan welcomes Amy Bates, a transformative figure in the beauty industry and founder of Beauty Rebellion. Amy shares her fascinating career journey, f...
Are You Sabotaging Your Salon's Financial Health? Discover the Truth
04 Dec 2024
Contributed by Lukas
In today's episode, Susan explores the critical topic of cash flow management for salon owners. She emphasises the importance of mindset and effective...
The Art of Self-Discovery: How to Trust Yourself and Embrace Change
02 Dec 2024
Contributed by Lukas
In this episode of "Beauty Business Matters," Susan Routledge welcomes back the dynamic Vicky Ross for a deep dive into personal transformation and th...
Creating Irresistible Gift Vouchers: From Eye-Catching Displays to Goodie Bags
27 Nov 2024
Contributed by Lukas
In this episode, Susan explores the vital role of gift vouchers in salon businesses, especially during the holiday season. She shares six effective st...
From Soldier to Skincare: Andrea Simpson's Inspiring Journey in the Beauty Industry
25 Nov 2024
Contributed by Lukas
In this episode of "Beauty Business Matters," Susan Routledge sits down with Andrea Simpson, a remarkable beauty therapist and mentor, to discuss her ...
Creating a Magnetic Salon: Tips for Enhancing Your Reputation to Attract Great Therapists
20 Nov 2024
Contributed by Lukas
In this episode, Susan addresses a common concern among salon owners: how to attract and employ the right therapists. She emphasizes the importance of...
How to Hack Your Brain for Success with Vicky Ross
18 Nov 2024
Contributed by Lukas
In this episode of "Beauty Business Matters," Susan engages in a captivating conversation with personal development expert Vicky Ross, exploring the i...
Are Awards a Fix? - Insights from 13 Years of Beauty Awards
13 Nov 2024
Contributed by Lukas
In this episode, Susan tackles the provocative question of if awards are actually a 'fix'. Drawing from her extensive experience as a judge for variou...
From One Treatment Room to Multi-Site Success: Sara Shoemark's Inspiring Journey in the Beauty Industry
11 Nov 2024
Contributed by Lukas
In this episode of "Beauty Business Matters," Susan Routledge sits down with the inspiring Sara Shoemark, founder of the multi-award-winning Glow Salo...
Empowering Your Team: Training Tips for Effective Product Recommendations
06 Nov 2024
Contributed by Lukas
In this midweek episode, Susan addresses the pressing issue of declining retail sales in salons. Susan emphasises that while clients are still purchas...
From Hairdressing to Aesthetics: Andrew Hansford's Unconventional Journey in the Beauty Industry
04 Nov 2024
Contributed by Lukas
In this captivating episode of "Beauty Business Matters," Susan sits down with the remarkable Andrew Hansford, a seasoned expert in the skincare and a...
From Basement to Brilliance: Paula Clipsham's Inspiring Salon Transformation Journey
28 Oct 2024
Contributed by Lukas
In this episode, Susan interviews the multi-award-winning salon owner Paula Clipsham, who shares her remarkable journey from a small basement salon to...
Unlocking Salon Success: The Essential Role of the CEO in Your Beauty Business
22 Oct 2024
Contributed by Lukas
In this episode Susan shares her extensive experience in the beauty industry, having run her award-winning clinic for over 36 years. Susan addresses a...
Transforming Utopia: How Strategic Changes and Team Empowerment Revitalized a Beauty Clinic
20 Oct 2024
Contributed by Lukas
In this episode, Susan sits down with Stefania Rossi, the owner of Utopia Advanced Skin Care and Beauty Clinic in Hornchurch. They reflect on their de...
An Introduction: What is Beauty Business Matters?
20 Oct 2024
Contributed by Lukas
In this Introductory episode Susan a seasoned beauty industry professional with over 36 years of experience, introduces listeners to the podcast's mis...
From Dreams to Reality: The Inspiring Journey of Ronan Perceval and Phorest Software
20 Oct 2024
Contributed by Lukas
In the inaugural episode, Susan welcomes Ronan Perceval from Phorest Software, marking a significant reunion after 12 years since their first meeting....
Transforming Beauty Sales: Insights from Global Retail Trainer Arif Isikgun
20 Oct 2024
Contributed by Lukas
In this episode, Susan welcomes Arif Isikgun, a leading global retail sales trainer with extensive experience in the beauty industry. Arif shares his ...