Ever felt like a headless chicken running between multiple locations, only to realise you were basically earning a McDonald's wage for the stress of it? Rachel Cobley has been there, done that, and bought the four salons to prove it. In this candid chat, we dive into the "busy-ness" trap that many salon owners fall into and why bigger isn't always better. From her early days as a competitive swimmer to opening a cabin in her garden and eventually managing a team of 20, Rachel shares the highs, the lows, and the pivotal moment she decided to condense her empire into one thriving, profitable location. Whether you're struggling with staff retention post-lockdown or looking to reclaim your time through the "Part Time Profit System," this conversation is a masterclass in trusting your gut and building a business that serves your life—not the other way around. Gut Instinct is Critical: Your intuition is often the most accurate guide when faced with difficult business decisions. Quality Over Quantity: Managing one highly focused, profitable salon can be more rewarding and lucrative than overseeing multiple struggling locations. The "Busy-ness" Trap: Being constantly busy does not equate to being profitable; efficiency and focus are the real drivers of success. Resilience is a Muscle: You are almost always stronger than you think, especially when navigating industry-wide shifts like the post-lockdown era. Systemise for Freedom: Building a "Profit System" allows the business to run for you, granting the freedom to pursue other passions like travel or art. "Follow your gut instinct... when you can't make a decision, that is often the right one." "You are stronger than you think you are... I would say that to many women especially." "I could have been working at McDonald's... you're killing yourself sometimes for not really that much money." "Busy equated to profitable... and it’s just not that at all." "Your business just needs to be your profitable, lucrative friend that looks after everything." 00:00 – Meeting an Industry Epitome 02:05 – From the Pool to the Salon 04:40 – The First Business at 20 07:45 – Lessons in Teaching & Respect 10:15 – The Big Smoky London Era 14:35 – The High-Risk World of Early Lasers 21:10 – Building a Four-Salon Empire 24:45 – The Post-Lockdown Reality Check 28:30 – The Revelation of Downsizing 32:30 – Introducing the Part Time Profit System 38:15 – Two Golden Nuggets for Success SOCIALS & IMPORTANT LINKS ⁠https://susanroutledge.com⁠ ⁠https://www.instagram.com/susan_routledge/⁠ ⁠https://www.tiktok.com/@beautybusinessmatters⁠ ⁠https://marketing.susanroutledge.com/beauty-and-the-best-chapters⁠ The Part-Time Salon Profit System - by Rachel Cobley! https://rachel-cobley.mykajabi.com/PartTimeProfit SPONSORSHIP ⁠https://www.phorest.com/⁠ ⁠https://share.hsforms.com/1Z3Q1VRM8TNqfn11f4cZyPA1c4ta⁠ This Podcast has been brought to you by Disruptive Media. ⁠https://disruptivemedia.co.uk/⁠ HOST BIO Susan Routledge is a distinguished figure in the beauty industry with over 38 years of experience. As a multi-award-winning salon owner and international business consultant, she's recognized among the top UK industry influencers for her passion and dedication. Known for her down-to-earth, light-hearted approach, Susan is an international speaker and established awards judge. She founded the exclusive Beauty Directors Club, a global membership community for salon, clinic, and spa owners, offering business resources and multi-expert advice. Susan also created the online "Salon Success Freedom" program to help beauty businesses thrive. Susan founded and has grown her clinic of 36 years in Co. Durham into the largest independent beauty salon in Northeast England. She is the creator of the trademarked STABLE business formula and author of "The Little Book of Client Retention" and the world's No. 1 bestsellers "Beauty And the Best" 1, 2 and 3. She serves on the Professional Board for BABTAC, helping to represent and raise industry standards, and on the advisory board for the prestigious PHAB Service Stars. Susan's expertise continues to shape and elevate the beauty industry worldwide.

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