Ever wondered if that one-day "Masterclass" certificate is actually worth the paper it’s printed on? In this episode, Susan Routledge sits down with industry powerhouse Joan Scott, CEO of Habia (Hair and Beauty Industry Authority). They peel back the curtain on the confusing world of hair and beauty qualifications, revealing why the term "accredited" has become a dirty word in professional circles. Joan breaks down the vital difference between a government-regulated qualification and a "bedroom-run" accreditation, explaining how Habia sets the National Occupational Standards (NOS) that keep both practitioners and clients safe. From the rigors of teaching skills to the necessity of lifelong CPD (Continuing Professional Development), this conversation is a wake-up call for salon owners and therapists alike. Whether you’re a seasoned pro or just starting out, Joan’s insights into leadership from the heart and the pursuit of technical excellence will inspire you to raise your own bar. SOCIALS & IMPORTANT LINKS ⁠⁠https://susanroutledge.com⁠⁠ ⁠⁠https://www.instagram.com/susan_routledge/ ⁠⁠⁠⁠https://www.tiktok.com/@beautybusinessmatters ⁠⁠⁠⁠https://marketing.susanroutledge.com/beauty-and-the-best-chapters⁠⁠ SPONSORSHIP ⁠⁠https://www.phorest.com/ ⁠⁠⁠⁠https://share.hsforms.com/1Z3Q1VRM8TNqfn11f4cZyPA1c4ta⁠⁠ This Podcast has been brought to you by Disruptive Media. ⁠⁠https://disruptivemedia.co.uk/⁠⁠ HOST BIO Susan Routledge is a distinguished figure in the beauty industry with over 38 years of experience. As a multi-award-winning salon owner and international business consultant, she's recognized among the top UK industry influencers for her passion and dedication. Known for her down-to-earth, light-hearted approach, Susan is an international speaker and established awards judge. She founded the exclusive Beauty Directors Club, a global membership community for salon, clinic, and spa owners, offering business resources and multi-expert advice. Susan also created the online "Salon Success Freedom" program to help beauty businesses thrive. Susan founded and has grown her clinic of 36 years in Co. Durham into the largest independent beauty salon in Northeast England. She is the creator of the trademarked STABLE business formula and author of "The Little Book of Client Retention" and the world's No. 1 bestsellers "Beauty And the Best" 1, 2 and 3. She serves on the Professional Board for BABTAC, helping to represent and raise industry standards, and on the advisory board for the prestigious PHAB Service Stars. Susan's expertise continues to shape and elevate the beauty industry worldwide.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related