Business owners work hard to get excellent and positive reviews for their products and services to earn the trust and loyalty of their clients. But, inevitably, it will not always go that way. In fact, part of running a business is getting bad reviews and complaints. No matter how you accept and prepare for these negativities, you’ll find yourself sad, frustrated, feeling-not-enough, defensive, etc. And nobody will question why you felt that way. That’s normal, and we can’t please everybody. But look at it from a different perspective that the bad review is not the problem. It is the result of a problem, and you can do something about it. Shift your focus on the reason why a customer gave a bad review. But first, you need to learn how to deal with those feedbacks, reviews, and complaints professionally. In this episode, we’re going to focus on how to respond with nasty customer comments, negative reviews, and internet trolls. Know the critical points to consider before replying, suggested scripts on what to reply to difficult customers, the implications when taking conversations off the public, and so much more. Plus, learn the pros and cons of having a Yelp page that can make or break your business. Stay tuned till the end and discover some exciting treats I have for you!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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