The future of workplace learning is changing. Instead of focusing on "what" to learn, the focus is now on "how" to learn. Jayney Howson, SVP of global learning and development at ServiceNow, says effective learning should be predictive, personalized, and available exactly when you need it — just like what happens when you watch Netflix. This is all possible thanks to AI. Howson talks about personalized learning powered by AI, equal opportunities for growth, psychologically safe environments for taking risks, and how AI helps create equal opportunities for all. She also opens up about her personal journey with stage two Hodgkin's lymphoma and how it has shaped her leadership style, emphasizing the importance of wellness and being comfortable with being uncomfortable. Tune in to learn how to create a high-trust workplace where employees can thrive, innovate, and grow. Don’t miss the company culture event of the year! Enter the code "Better" and save 20% off registration for the Great Place To Work For All Summit: For All Summit 2026 | Great Place To Work® Subscribe to our LinkedIn newsletter: Culture Edge Want to join our Great Place To Work community? Learn more about Certification. For a transcript of this episode, visit Service Now’s Jayney Howson on the Power of AI in Workplace Learning | Great Place To Work®

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