In this episode of the Beyond the Horizons Podcast, host Pete Roythorne is joined by N-able Head Nerd Joe Ferla, Senior Product Manager Mike Weaver, to discuss the challenges and opportunities for MSPs in managing hybrid environments. They delve into the evolution of RMM tools, the growing need for security, and practical strategies for staying competitive in the ever-changing MSP landscape. Key Topics Covered1. The Hybrid Landscape - Despite increasing cloud adoption, traditional on-premises RMM remains critical for certain verticals like healthcare and manufacturing. - The unique challenges of hybrid environments: balancing security, compliance, and cost considerations. - Hybrid isn't a replacement for the cloud but rather a complementary solution in specific cases. 2. Evolving RMM Tools in a Cloud-First World - The importance of RMM tools as data aggregators. - How hybrid environments increase attack surfaces and require advanced visibility. - Moving beyond devices to tenant-level and user-level management for enhanced scalability. 3. Security as a Cornerstone - The necessity of standardized security practices for MSPs. - Avoiding exceptions like skipping MFA to ensure comprehensive client protection. - Conducting tabletop exercises and live simulations with clients to prepare for security incidents. 4. Future Innovations in RMM - Shifting focus from device-centric management to user and tenant-level control. - Leveraging AI and automation to enhance operational efficiency and response times. - Integrating diverse tools into a unified experience without overcomplicating service delivery. 5. MSP Business Strategies - Differentiating services through specialization in hybrid and cloud environments. - Emphasizing long-term business planning and relationships to drive growth. - Expanding market share by addressing client-specific needs with tailored solutions. 6. Actionable Advice for MSPs - Standardize service offerings to streamline operations and enhance efficiency. - Invest in scalable tools and processes to manage hybrid environments securely. - Use security drills and robust planning to mitigate risks and build client trust. Disclaimer: This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and dirDisclaimer: This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements. https://www.n-able.com

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related