Tom Wicher is CEO of DrDoctor — who have served over 20M patients and just raised £10M in their recent Series A round. But he spent the first 7 years bootstrapping, and diverged from his colleagues: Opting for the slow and steady gentle disruption path. Why? 0:00 Gentle disruption beats move fast and break things 3:36 Picking a problem in healthcare 5:44 Behavioural change theory 7:52 Stop treating patients like kids 10:30 Systems-level efficiency vs personalisation 13:02 Why don't patients show up for their appointments? 16:02 Overbooking: Learning from airlines 18:54 Carrot or stick: Motivating health behaviors 22:35 There's no big conspiracy in healthcare 26:24 PIFU model of patient booking 28:14 Sometime it's better not to empower patients 31:16 Habits/frameworks that have helped Tom succeed Links DrDoctor: https://www.drdoctor.co.uk/ Dr Mustafa Sultan: https://www.musty.io/

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related