Becoming America's most trusted health care company

Hear from David Joyner, President and CEO, and Heidi Capozzi, EVP and Chief People Officer, on how we all play a part in bringing our new ambition, purpose and values to life.• Our ambition is to be America's most trusted health care company. "Every single interaction creates that one opportunity to build trust across the enterprise," David says. • We define our purpose as, “to simplify health care one person, one family and one community at a time.” David says, “It's really important now that we come together... and make sure that we're pointing everybody in the direction that we're heading.” • David and Heidi hosted roundtables with colleagues from across the enterprise as they defined our four values: We care. We innovate with purpose. We are accountable. We prioritize safety and quality.  “They go both outward towards our customers and patients and they go inwards” towards fellow colleagues, Heidi explains.

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