Jon Thiboutot, President, Retail Health, highlights how MinuteClinic’s in-person and virtual care are making primary and acute care faster, simpler and more connected for patients. • Retail Health is tackling the country’s increasing provider shortage by expanding MinuteClinic’s omnichannel care model, which offers scheduled and walk-in appointments the same day, 24/7 virtual visits in minutes and, in the near future, a chat option in seconds, Jon says. • MinuteClinic has also begun expanding into primary care for preventive care and chronic condition management through our existing clinics and health system and payer partnerships. • “While quality is foundational to all of this, this really is the fastest and easiest way to get treated in America,” Jon says, noting that MinuteClinic providers often receive a Net Promoter Score of 80-100, an industry-leading patient satisfaction score.

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