The AGENT Framework in Action: Conflict Resolution Meets AI at AgileRTP

Episode Notes: "When Conflict Becomes Your Superpower"What We Discussed Sam Bayer's AGENT framework for turning workplace conflict into collaboration, featuring an AI chatbot that coaches you through real conflicts in real-time.Key InsightsThe four conflict styles: turtle (avoid), puppy (accommodate), lion (compete), collaborationWhy three out of four approaches damage relationships over time"Conflict is actually an opportunity" - reframing difficult conversationsThe hardest step: empathizing with people who are pissing you offInterests vs. positions: focus on what people need, not what they're demandingWhy documentation matters: "tomorrow everyone's going to forget"Real Scenarios We ExploredEngineering teams resisting AI adoption due to job security fearsColleagues who "play turtle" and shut down during conflictBoard presidents refusing to collaborate due to ego concernsVP conflicts over product priorities (existing vs. new customers)Family dynamics when communication styles clashThe AGENT FrameworkAwareness: Choose your response instead of reacting emotionallyGround Yourself: Know your interests and your backup plan (BATNA)Empathize: Think more about them than yourself (hardest step)Negotiate: Focus on interests, not positionsTie It Together: Write down what you agreed toAI Coaching ElementFree chatbot available on ChatGPT (search "Sam Bayer")Trained on conflict resolution research and real scenariosGuides you through the framework step-by-stepValidated by practitioners: "those are the exact steps we're taking"Limitations: can't replace human experience and judgmentResources & LinksWinWinAgent.org - Sam's website and resourcesThomas-Kilmann Conflict Mode Instrument for assessmentAgileRTP meetup community for ongoing discussionsQuestions for ReflectionWhich animal are you in conflict? (turtle, puppy, lion, or collaborative?)What would change if you saw your next workplace conflict as an opportunity?How might documenting agreements prevent recurring conflicts in your team?Practical TakeawaysTry the free AI chatbot on your next workplace conflictPractice identifying interests vs. positions in disagreementsCreate safe spaces for conflict conversations by lowering emotional stakesWrite down agreements to prevent "tomorrow everyone forgets"

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