This week I'm chatting with the queen of business operations, Leanne Woff the founder of Audacious Empires. Leanne Woff is an Online Business Manager and Integrator, an OBM Coach and the driving force behind the powerhouse operations, systems & growth agency – Audacious Empires. Leanne and her team have quickly become known as the empire builder’s secret weapon, delivering and implementing advanced & cutting edge business strategies and systems for their clients to achieve next-level growth & operations excellence. Leanne is on a mission to, not only, transform the way online businesses are run but she’s here to support the growth, skills upgrade and earning potential of OBMs and the industry as a whole. In this episode, we're talking about: the 3 core elements of building next-level operational excellence in your business. How having a cohesive operational process is helping you reach your big goals and helps you have the impact you want. How people, technology and processes can determine your success and your ability to grow and scale Managing your operations, which is usually one of the biggest overheads any business has, so how do we flip this from being a cost to a revenue-generating asset? We do this by applying systems thinking. Looking at every component in isolation AND in conjunction with everything that surrounds it. People levers When you're looking at the right people levers, it's about thinking about and asking the questions: The right people, in the right seat, at the right time. Are your people crystal clear on their role and how it ties into the impact you want to make? Do they have ownership of how they accomplish their outcomes and know the resources they can draw from? Do they know the expectations? The dependencies and flow on effects? Do they have room for creativity and innovation? Technology levers Does every tool have a clear purpose? Does your tech stack connect and operate as its own digital ecosystem? Is it doing what it needs to? Can it do more than it needs to? What tools can we utilise more? What tools double up? Process levers How do we track and measure? How do we communicate what needs to be done, when and by whom? How do we create SOPs that aren't out of date the second we publish them? Do our processes consider experience? Touchpoints and human interactions? Are some processes using ample brain space and human resources when they could be automated without negative impact? You can listen to Leanne's first episode here, taking all about creating a killer launch plan - https://suzchadwick.com/podcast/creating-a-killer-launch-plan/ HOW TO WORK WITH LEANNE If you're a multi 6-7-8 figure business owner looking for a team to support or take over your operations then be sure to connect with Leanne - https://audaciousempires.com/ If you're an OBM wanting to upskill then check out Leanne's - https://audaciousempires.com/obm-academy/ CONNECT WITH LEANNE Website - https://audaciousempires.com/ Instagram - https://www.instagram.com/audaciousempires LinkedIn - https://www.linkedin.com/company/audacious-empires/?originalSubdomain=au *************************************** NEXT STEPS: BOLD BUSINESS ACADEMY - Click here to Join now (foundational) APPLY FOR THE AMPLIFY MASTERMIND - Click here to apply (scale) **** FREE: Simple Business Buckets training - Understand what to focus on in your business https://suzchadwick.com/simple-biz-buckets-sign-up Masterclass - 5 powerful strategies to grow your business, brand & revenue https://suzchadwick.com/bba-masterclass-registration **** LINKS: Website: www.suzchadwick.com Instagram: www.instagram.com/suzchadwick TikTok: www.tiktok.com/suzchadwick

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