Bring Out the Talent: A Learning and Development Podcast
Building a Customer-Centric Culture: Empowering Employees to Drive Service Excellence
20 Jun 2023
68% of customers leave a company because they feel the business doesn't care about them. So, as leaders, it's crucial to prioritize customer service and create a culture that values and fosters excellent customer experiences. In this episode of Bring Out The Talent, we are joined by Holly O'Donnell, founder of Slone Solutions, a leading customer service consultancy firm, to discuss ways that leaders can prioritize customer service, empower their employees, and drive long-term success. Tune in as we explore how service leadership can drive customer loyalty, increase revenue, and ultimately transform your business, highlighting the indispensable role customer service plays in today's competitive landscape.
No persons identified in this episode.
This episode hasn't been transcribed yet
Help us prioritize this episode for transcription by upvoting it.
Popular episodes get transcribed faster
Other recent transcribed episodes
Transcribed and ready to explore now
3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE
01 Jan 1970
El Partidazo de COPE
Buchladen: Tipps für Weihnachten
20 Dec 2025
eat.READ.sleep. Bücher für dich
BOJ alza 25pb decennale sopra 2%, Oracle vola con accordo Tik Tok, 90 mld eurobond per Ucraina | Morning Finance
19 Dec 2025
Black Box - La scatola nera della finanza
365. The BEST advice for managing ADHD in your 20s ft. Chris Wang
19 Dec 2025
The Psychology of your 20s
LVST 19 de diciembre de 2025
19 Dec 2025
La Venganza Será Terrible (oficial)
Cuando la Ciencia Ficción Explicó el Mundo que Hoy Vivimos
19 Dec 2025
El Podcast de Marc Vidal