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Brooke and Jeffrey

Phone Tap: Automated Hubert Hubert

26 May 2026

Transcription

Chapter 1: What is the premise of the prank phone call?

0.892 - 17.436 Jonas Brothers

Hey guys, it's us, the Jonas Brothers. I'm Joe. I'm Kevin. And I'm Nick. And guess what? We created our own podcast called Hey Jonas. We invented a podcast? Well, we didn't invent it. We just contributed to it. We're the first people to do podcasts. We get to ask other people questions because we're sick and tired of being asked questions.

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17.737 - 28.873 Jonas Brothers

Well, sick and tired is a strong way to put it, but you know. Tired and sick. Tired and sick. Listen to Hey Jonas on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. Just listen. We don't care where you hear it.

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29.41 - 50.867 Unknown

Another podcast from some SNL late night comedy guy. Not quite. On Humor Me with Robert Smigel and Friends, me and hilarious guests from Bob Odenkirk to David Letterman help make you funnier. This week, my guests, SNL's Mikey Day and head writer Streeter Seidel, help an acapella band with their between songs banter. Where does your group perform? We do some retirement homes.

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51.027 - 59.398 Unknown

Those people are starving for banter. Listen to Humor Me with Robert Smigel and friends on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.

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Chapter 2: How does the automated system misinterpret the caller's name?

59.798 - 77.001 SPEAKER_00

Last night, a blown call changed a game. This morning, the internet lost its mind, and nobody's telling you exactly what happened. That's where Sports Slice comes in. I'm Timbo, and every episode, we're cutting through the noise, breaking down the biggest moments in sports, and giving you the real story behind the headlines.

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76.981 - 94.618 SPEAKER_00

and we're going straight to the source, the athletes themselves, their locker room stories, their reactions in the moment, and the stuff nobody gets to hear. Listen to Sports Slice on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. And for more, follow TimboSlicelife12 and the TikTok Podcast Network on TikTok.

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94.835 - 104.806 Michelle McPhee

I'm Michelle McPhee, and I've been unraveling the strangest criminal alliance I've ever reported on. A Mormon polygamist and an Armenian businessman.

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105.347 - 110.472 Unknown

Multi-million dollar house, Ferraris and Lamborghinis, private jets, a billion dollar fraud.

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110.793 - 124.588 Michelle McPhee

But how long can this alliance last? Tell me what you know. Is somebody coming after me? Listen to Kingdom of Fraud on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.

124.788 - 140.856 Keir Gaines

Hey, what's good, y'all? You're listening to Learn the Hard Way with your favorite therapist and host, Keir Gaines. This space is about Black men's experiences, having honest conversations that it's really not safe to have anywhere, but you're having them with a licensed professional who knows what he's doing, how many men

140.836 - 160.401 Keir Gaines

One of the funnier types of pranks that we've been doing in recent years are the automated ones.

161.883 - 182.656 Unknown

Oh, I love them. Where we have a robot voice with us that's malfunctioning, frustrating people, sometimes two robots fighting with each other. That's actually my favorite one. That's so good. But today, the robot has a simple job. Just cancel a woman's subscription to her tax software. All they have to do is get her name right.

Chapter 3: What challenges does the caller face while trying to cancel her subscription?

183.477 - 186.922 Unknown

And you know that's not going to happen. In your phone tap right now.

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187.563 - 213.245 Jose

Brooke and Jeffrey's phone taps on the 20s. Hello? Hi, I'm calling from Tax Customer Care. Is this Mrs. Erica's? This is her. Good morning, Erica. My name's Joe. Joe King. I see that you've submitted a request to suspend your service. Um, actually I, I want to cancel. I don't want it to spend. I want to cancel it. I don't want it anymore. Okay. I got that. All right.

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213.265 - 220.453 Jose

Well, I'm going to send you into our automated system to do that. Okay. It's really easy. It'll just take a moment. All right. Uh, right, right now. Okay.

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Chapter 4: How does the automated response system complicate the cancellation process?

220.473 - 240.794 Jose

Thank you so much. Please hold. Hello, this is Tax Advantage Automated Response.

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241.835 - 248.602 Unknown

According to my notes, you would like to cancel your subscription with us. Please say yes or no if this is correct.

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251.304 - 253.907 Unknown

Okay. Could you please spell your first name?

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256.529 - 259.572 Jose

E-R-I-D-A.

260.564 - 280.131 Unknown

You spelled your name. E. I. L. G. U. R. Hello, Elgar. Is this correct? No, that is not correct. Please say yes or no. No. Okay, we will try again. Please spell your first name.

280.151 - 287.501 Jose

E. R. I. C. A. Okay, got it.

288.482 - 299.008 Unknown

You spelled H. H-U-B-E-R-T. Hello, Hubert. Is this correct? No. Please say yes or no.

299.388 - 299.749 Jose

No.

Chapter 5: What humorous moments arise during the phone call?

300.169 - 302.811 Jose

My name's Erica, not Hubert.

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303.492 - 310.138 Unknown

Okay, got it. Your last name is H-U-B-E-R-T.

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311.239 - 312.32 Unknown

Hello, Hubert Hubert.

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313.141 - 313.702 Jose

Hubert Hubert.

313.722 - 314.022 SPEAKER_00

No.

314.162 - 316.384 Jose

My name is Erica. Erica.

317.625 - 320.685 Unknown

Okay, got it. You live in Asheville, North Carolina.

320.765 - 323.088 Jose

No! Representative!

Chapter 6: How does the caller react to the ongoing confusion?

365.635 - 369.602 Jose

It can't hear anything. Are you saying our computer is messed up?

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369.663 - 369.983 SPEAKER_00

Yeah.

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370.003 - 393.846 Jose

That doesn't happen. We're a tax company. Well, it happened. It happened today. What? I don't understand. My name is Erica. So is your last name Hubert then? Is that the issue? No. I just told you my name is Erica. Okay. And you want to cancel your subscription? Yes. Got it. Okay. Well, I'm going to put you back into the system to do that. It'll take two seconds. Okay. Please hold.

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395.429 - 405.084 Jose

Hello Hubert Hubert. Nice to hear from you again.

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Chapter 7: What is the final twist revealed in the prank?

405.124 - 414.638 Unknown

We were sorry to see you go, but are happy you are calling back. If you care to purchase a new service from us, we still have your credit card on file.

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414.939 - 418.905 Jose

Okay got it.

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420.628 - 426.489 Unknown

I will now charge your card, $428 dollars. and 68 cents.

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426.509 - 453.424 Jose

Thank you, Hubert Hubert. Hello, Mr. Hubert. My name is George. Nope. Nope. I'm sorry. Nope. Cancel that one too. I did not. They couldn't even get my name right. Who is this? All I want to do is cancel my subscription. Oh, okay. Well, if you want to do that, next step for me is just to tell you this is a prank phone call from your boyfriend, Charles.

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454.025 - 466.982 Jose

Or I can have the automated system tell you if you'd like. Wait, what is? Wait, what's going on? This is actually Jose from the radio show, Brooke and Jeffrey in the morning. We're doing a prank phone call on your boyfriend. Set you up.

Chapter 8: How does the caller feel about the prank at the end of the call?

467.502 - 477.678 Jose

Charles, for real. Oh, my gosh. So how was it, huh? How was your experience getting pranked by a radio show? I haven't been that mad in years.

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478.019 - 486.973 Unknown

Make sure to follow Brooke and Jeffrey on YouTube. Facebook, TikTok, and Instagram. Does that sound okay to you, Hubert?

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486.993 - 488.796 Jose

You guys are the worst. You're the worst.

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490.298 - 493.223 Unknown

Brooke and Jeffrey's phone taps on the 20s.

0

493.574 - 510.135 Jonas Brothers

Hey guys, it's us, the Jonas Brothers. I'm Joe. I'm Kevin. And I'm Nick. And guess what? We created our own podcast called Hey Jonas. We invented a podcast? Well, we didn't invent it. We just contributed to it. We're the first people to do podcasts. We get to ask other people questions because we're sick and tired of being asked questions.

510.416 - 521.59 Jonas Brothers

Well, sick and tired is a strong way to put it, but you know. Tired and sick. Tired and sick. Listen to Hey Jonas on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts. Just listen. We don't care where you hear it.

522.093 - 543.552 Unknown

Another podcast from some SNL late night comedy guy. Not quite. On Humor Me with Robert Smigel and Friends, me and hilarious guests from Bob Odenkirk to David Letterman help make you funnier. This week, my guests, SNL's Mikey Day and head writer Streeter Seidel, help an acapella band with their between songs banter. Where does your group perform? We do some retirement homes.

543.733 - 552.522 Unknown

Those people are starving for banter. Listen to Humor Me with Robert Smigel and friends on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.

552.687 - 562.658 Michelle McPhee

I'm Michelle McPhee, and I've been unraveling the strangest criminal alliance I've ever reported on. A Mormon polygamist and an Armenian businessman.

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