The Business Owner’s Guide to Resilience Optimize Business Relationships Using Resiliency “The weaker person usually controls the relationship.” -- Elmer Towns Emotionally strong business owners don’t allow others to control their relationships. Being effective does not mean making everyone happy. People Pleasing does not lead to resilience. Resilient business owners have the ability to adjust to difficult relationships while the less resilient can’t or won’t. Dysfunctional people want others to function on their level. Average people want others to be average. High achievers want others to achieve. Resilient business owners honor their relationships while at the same time guarding against letting others control them, especially in difficult relationships.

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