#26: Empathy & Leadership Skills: How Leader Perception Impacts Clinician & Patient Satisfaction

Today we are talking about the role of empathy and leadership in patient satisfaction and clinician satisfaction.As clinicians we are empathetic with the patients and the families we serve.Who empathizes with clinicians?There isn’t much known about how clinicians receive or perceive empathy from others.We are excited to have our guests Dr. Wilma Powell Stuart and Dr. Bridget Moore share their passion for empathy in the workplace as well as how they have combined empathy and Polarity Thinking™.These scholars have done some interesting work around looking at staff perceptions of leader empathy in relationship to patient satisfaction and clinician satisfaction.The results of their study may cause you to pause, if you are a leader, and do some reflecting.Join us as we discuss what leaders need to consider when it comes to empathy for their employees and how leaders can benefit from and leverage Polarity Thinking™ in their roles.In this podcast, business leaders navigate the challenges of high-pressure jobs, tackling burnout, micromanagement, and decision fatigue while honing emotional intelligence, communication skills, and problem-solving abilities to strengthen their leadership identity. Through discussions on leadership development, stress management, conflict resolution, and time management, listeners gain insights into achieving work-life balance, overcoming the struggles of being overworked, and fostering personal growth in the ever-evolving workplace.

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