#49: Leadership Lessons from New York City’s COVID-19 Crisis: Burnout, Identity & Resilience

All eyes of the nation have been focused on New York during the COVID-19 pandemic.During this episode Dr. Vicky Tiase shares with us what it has been like to be a leader in one of the major NYC hospitals during the pandemic.  Dr. Tiase shares her extreme gratitude for the support from nurses across the country who came to New York to help.   We learn about the initial days of the pandemic and how overwhelming it felt, how hard it was to ramp up quickly and how the leadership teams worked diligently to keep staff informed and supported.  Dr. Tiase also shares the lessons learned regarding communication and information sharing, converting an entire hospital into an ICU, and what it takes to prepare and support staff. As difficult as it has been there are many opportunities emerging from the pandemic and Dr. Tiase shares some opportunities she has identified within the context of the field of nursing informatics. Nationally leaders are voicing concern about the mental health of the frontline workers.  During the episode we discuss the importance of checking in with people, using open ended questions to invite individuals to share how they are really feeling and how “toughing it out” is only going to take someone so far. This is an inspiring and informative interview we know you will enjoy!Email us at [email protected] if you have any questions, we may use your question on a future episode. We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.In this podcast, business leaders navigate the challenges of high-pressure jobs, tackling burnout, micromanagement, and decision fatigue while honing emotional intelligence, communication skills, and problem-solving abilities to strengthen their leadership identity. Through discussions on leadership development, stress management, conflict resolution, and time management, listeners gain insights into achieving work-life balance, overcoming the struggles of being overworked, and fostering personal growth in the ever-evolving workplace.

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