Show notes
In this episode, we talk with Ben Salisbury, Founder and President of Salisbury Creative Group, about why beverage sales needs a reset.Ben has been selling wine and spirits since 1984, with leadership roles at Fetzer, Ste. Michelle Wine Estates, Constellation Brands, and Glazer’s. Today, he advises beverage companies on how to sell more effectively in a market that looks nothing like it did 10 or 15 years ago.His core argument: The old “more is more” playbook — more accounts, more markets, more points of distribution — does not work the way it used to. Distributors are overwhelmed. Buyers have more information than ever. And suppliers can no longer expect the middle tier to build demand for them.Instead, Ben makes the case for a narrower, deeper, more disciplined approach to growth. Brands need to know who their highest-value accounts really are, how those accounts make money, and what their product can do for the customer’s business — whether that means driving revenue, controlling costs, or improving guest satisfaction.We also get into one of Ben’s biggest themes: product knowledge is table stakes. What differentiates great salespeople now is business acumen, customer empathy, and flawless follow-up.In this episode, you’ll hear why “less is more” may be the smarter growth strategy in a down market; how the supplier-distributor relationship has changed; why sales should be treated as a customer journey, not a one-time pitch; how CRM can drive trust, follow-up, and reorder velocity; and how AI can help sales teams research buyers, sharpen messaging, and make their pitches more customer-focused.Plus, we open the episode with a Bar Convent Brooklyn recap:A few things stood out this year: The energy on the floor was strong, even in a tough market. Non-alc felt much more integrated into the broader drinks conversation. And flavor and function are continuing to evolve, from yuzu everywhere to electrolyte-positioned mixers and matcha liqueur. We also talk about rum momentum, the surprising uptick in gin and vodka producers, the lighter-than-expected RTD presence, and why sessions on retail and distributor strategy felt more urgent than conversations about M&A.For founders, sales leaders, and anyone trying to grow in today’s beverage market, this episode is a sharp, practical reminder: selling is no longer about pushing product. It’s about creating value for the customer.For the latest updates, follow us:Business of Drinks website (sign up for our newsletter!)Business of Drinks YouTubeBusiness of Drinks LinkedInInstagram @bizofdrinksErica Duecy, co-host: Erica Duecy is founder and co-host of Business of Drinks and one of the drinks industry’s most accomplished digital and content strategists. She runs the consultancy and advisory arm of Business of Drinks and has built publishing and marketing programs for Drizly, VinePair, SevenFifty, and other hospitality and drinks tech companies.Erica Duecy LinkedInInstagram @ericaduecyScott Rosenbaum, co-host: Scott Rosenbaum is co-host of Business of Drinks and a veteran strategist and analyst with deep experience building drinks portfolios. Most recently, he was the Portfolio Development Director at Distill Ventures. Prior to that, he was the Vice President of T. Edward Wines & Spirits, a New York-based importer and distributor.Scott Rosenbaum LinkedInCaroline Lamb, contributor: Caroline is a producer and on-air contributor at Business of Drinks and a key account sales and marketing specialist at AHD Vintners, a Michigan-based importer and distributor.Caroline Lamb LinkedInInstagram @borkalineSubscribe to the Business of Drinks channel for more insights on how brands, retailers, and operators are unlocking growth across beverages. And please rate and review us. Your support helps us reach new listeners. Thank you!