0:00 – Intro & return to the podcast0:37 – Why the podcast paused1:13 – Announcing the return & future plans1:41 – Reflecting on 2025 so far2:12 – Growth, listenership & tough decision to pause2:57 – Balancing business responsibilities3:24 – Challenges of rapid team growth4:19 – Personal challenges (new parenthood)4:40 – High client churn & delivery issues6:01 – Sales challenges & underestimated difficulty6:23 – Revenue drop & recovery efforts7:13 – Refocusing on sales to stabilise8:01 – Playing “whac-a-mole” with problems8:38 – Culture challenges & staff poaching9:27 – Rebuilding positive culture10:22 – Leadership changes & restructuring11:08 – Cutting overhead & reinvesting in delivery11:51 – Shifting focus to dollar-producing roles12:14 – Team adjustments & scalability12:37 – Returning talent strengthens the team13:17 – Lessons from staff turnover14:11 – Systemising & onboarding new team members15:19 – Key lesson: people quit bad culture, not hard work16:08 – Reframing staff exits as opportunities17:01 – Importance of consistent content & communication18:18 – Leadership mindset & positivity18:57 – Perfect storm of HR & client churn challenges19:50 – Culture rebuild & lowest churn since 202220:37 – Culture maturing & team bonding21:06 – Recap: bouncing back stronger21:29 – Looking ahead to new episodes

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related