Episode 167 Frederick Dudek (Freddy D) Contagious company culture can be your greatest catalyst for growth—or the silent force slowing your business to a crawl. In this high-energy episode, Trisha Daho reveals how intentional leadership, clear values, and honest communication can transform any team into a high-performing growth engine.After a powerhouse career spanning economics, law, and Big Four leadership, Trisha shifted her focus to culture building, leadership development, and DEI consulting—helping service-based firms repair toxic environments, strengthen trust, and build internal superfans who accelerate results from the inside out.Freddy and Trisha break down how leadership behavior shapes performance, why people are the product in service businesses, and how performance management, tough feedback, and HR data expose what’s really happening inside your culture. If you’re ready to create a workplace that energizes your team and drives momentum like a championship-caliber organization, this episode is your blueprint.Discover more with our detailed show notes and exclusive content by visiting: Key TakeawaysContagious company culture is your real productIn service-based businesses, clients feel your company culture in every interaction—great or terrible. A toxic team can’t be hidden; it always shows up in client service.People didn’t sign up to be leaders—train them anywayMany lawyers, accountants, and technical pros came to master their craft, not people leadership. You must coach them to lead humans, not just projects and spreadsheets.Performance management is a truth-telling gameSugarcoating creates confusion, resentment, and legal risk. A contagious culture of honesty thrives on clear, consistent feedback delivered with respect.Leadership self-awareness is the ultimate competitive edgeThe team watches everything—tone, timing, body language, even your hallway expressions. Impact > intention when building a contagious culture.Fix culture with data, not vibesCulture surveys, HR metrics, and focus groups reveal who gets hired, promoted, or pushed out—exposing exactly where workplace culture is thriving or breaking down.Ask the questions you don’t want the answers toChampionship leaders invite hard truth and adjust quickly. Defensiveness and denial keep your company stuck in a losing season.Internal superfans come before external superfansWhen employees rave about your company in their personal circles, you attract better talent, better partners, and better clients — the ripple effect of a truly contagious culture.The little things become the big loyalty winsShowing up during personal crises, celebrating small wins, or publicly giving credit—these “small plays” build lifelong loyalty and a culture people feel proud to belong to.Kindly Consider Supporting Our Show: Support Business Superfans®: The Service Providers Edge Guest...

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