EP 391 - This week we are joined by Toby Burns, immersive events pioneer and the man behind Silent Disco.He has some quite spicy things to say about how the UK treats entrepreneurship and flags an innovation that he would love to see the UK copy from China.Yep, we should copy China.You’ll have to listen in to find out how and why. But you will also get some real nuggets of business wisdom (in handy catch phrases). Such as “innovate or evaporate”, “diversify or die”.Most importantly, if you want to create continued success you need to create a great customer experience at every touchpoint.Let us know what you think in the comments.*For Apple Podcast chapters, access them from the menu in the bottom right corner of your player*00:00 BWB with Toby Burns01:16 Andy's intro to Toby01:58 The Silent Disco Business Model03:57 Toby's Early Career and Family Business07:02 Customer Service and Business Philosophy14:16 Property Investments and Business Strategy16:55 Innovations and Future Plans30:16 The Turning Point: Scaling a Business31:01 Innovating in the Entertainment Industry32:52 Customer Service and Business Processes39:14 The Impact of Taxes on Business48:11 Navigating the COVID-19 Crisis54:15 Advice for Young Entrepreneurs01:03:12 Toby's Ultimate Party Line-Upbusinesswithoutbullshit.meWatch and subscribe to us on YouTubeFollow us:InstagramTikTokLinkedinTwitterFacebookIf you'd like to be on the show, get in contact - [email protected] is powered by Oury Clark

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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