Talking CX problems and projects - with Nicole France

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Busting the omnichannel - enterprise hacks and chats not yet transcribed

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Source

Recorded15 Nov 2020

Publisherfeed.podbean.com ↗

Handlerec:14336969

Show notes

Let's hear Nicole's take on successful CX projects - and the buzzwords she hates. In this edition of Enterprise Hits and Misses radio, Jon also unveils a new format he'll use frequently - the whiffs and picks countdown. Plenty of audience questions factor into this one. Note: you can see the video version of this at youtube.com/jonathanwreed. Yes, you can get Busting the Omnichannel on iTunes.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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